Job Description

Position Overview
The ReStore Manager oversees the operations of Habitat for Humanity Saskatchewans ReStore, a nonprofit retail environment that generates revenue to support affordable housing initiatives. This role encompasses operational management, strategic planning, and community engagement to ensure the stores success. The ReStore Manager fosters a positive experience for customers, donors, staff, and volunteers while maintaining alignment with Habitats mission and values.
Mindset

• Mission-Driven: Committed to advancing Habitat for Humanity Saskatchewan's mission to build strength, stability, and self-reliance through affordable homeownership.
• Strategic Thinking: Envisions long-term goals, anticipates challenges, and develops innovative solutions to achieve organizational success.
• Collaboration: Builds strong relationships with internal teams, community partners, donors, and government agencies to drive mission alignment and outcomes.
• Accountability: Takes ownership of organizational performance, ensuring compliance, transparency, and the achievement of strategic goals.
• Adaptability: Thrives in a dynamic environment, navigating evolving challenges with resilience and flexibility.
• Cultural Competency: Promotes diversity, equity, and inclusion across all levels of the organization.
• Confidentiality: Handles sensitive information with discretion, safeguarding organizational and stakeholder integrity.

Key Responsibilities
Procurement & Inventory Management

• Donor Collaboration: Build and maintain relationships with donors to streamline logistics for donation pickups and drop-offs.
• Inventory Oversight: Manage stock levels and procurement strategies to ensure alignment with operational needs.
• Vendor Relations: Negotiate with vendors to optimize cost savings while maintaining quality standards.
• Data Utilization: Analyze inventory performance metrics to improve turnover rates and reduce costs.
• Compliance: Ensure adherence to Habitats policies and standards in all procurement activities.

Security & Safety Protocols

• Safety Standards: Conduct regular audits and train staff on health and safety regulations.
• Incident Management: Address security concerns promptly and apply corrective actions.
• Preventative Measures: Implement protocols to prevent theft and ensure a safe retail environment.

Employee Management

• Scheduling: Develop and manage schedules to ensure optimal staff coverage and accurate time tracking.
• Performance Development: Conduct evaluations, offer constructive feedback, and identify training opportunities to enhance individual and team performance.
• Policy Implementation: Ensure staff understanding and compliance with company-wide policies and procedures.
• Team Building: Foster a collaborative and positive work environment through open communication, addressing concerns proactively, and resolving conflicts effectively.
• Conflict Management: Handle conflicts with empathy and in a timely manner, focusing on resolutions that encourage retention and support a cohesive team dynamic.

Financial Management

• Cash Flow: Oversee daily cash management, reconciliation, and bank deposits.
• Sales Analysis: Monitor sales trends to implement dynamic pricing strategies and promotions.
• Loss Prevention: Develop measures to minimize financial leakage, including shrinkage and discount monitoring.
• Record-Keeping: Maintain accurate financial records to support informed decision-making.

Sales and Promotions

• Marketing Collaboration: Work with the Marketing Manager to create campaigns that drive customer traffic.
• Sales Strategies: Use customer insights to address underperforming product categories and maximize profitability.
• Community Engagement: Plan events and partnerships to enhance store visibility and attract new customers.
• Staff Training: Equip staff with sales techniques to align with promotional goals and customer satisfaction.

Community Engagement

• Brand Awareness: Actively engage with the local community to establish the ReStore as a trusted resource.
• Partnership Development: Build relationships with local organizations, schools, and businesses for collaborative initiatives.
• Event Participation: Organize and represent the ReStore at community events and outreach programs.
• Feedback Collection: Use community input to tailor engagement efforts and better serve local needs.

Skills

• Retail Management Software: Proficiency in systems for inventory tracking, sales monitoring, and reporting.
• Point of Sale Systems: Skilled in managing transactions, cash handling, and financial reconciliation.
• Microsoft Office Suite: Advanced use of Excel, Word, and PowerPoint for reporting and documentation.
• Communication Platforms: Familiarity with email, shared calendars, and team collaboration tools like Microsoft Teams.
• Data Analysis Tools: Use of software like Google Sheets or Power BI to analyze sales trends and inventory performance.
• Marketing Tools: Basic skills in Canva or Adobe for creating promotional materials in collaboration with the marketing team.
• Safety Tools: Experience with occupational health and safety software or protocols.

Education & Experience

• High school diploma or equivalent (required); post-secondary education in retail, business, or related field is an asset.
• OSHA Forklift Certification and Skid Steer Operation Training certifications are an advantage.
• 2-3 years in retail management, customer service, and team leadership is preferred.
• Understanding of financial principles, community engagement, and health and safety regulations.

Work Conditions:

• Full-time position with occasional evening and weekend work required.
• May require occasional travel for donation pickups or special events.
• Physical demands include standing for extended periods, lifting and carrying donations, and moving merchandise.