We are seeking a friendly and organized Salon Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere in our salon. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A passion for the beauty industry and a desire to help clients feel their best is essential.
Responsibilities
- Greet clients warmly upon arrival and provide them with a positive first impression of the salon.
- Manage appointment scheduling, confirmations, and cancellations using our booking system.
- Answer phone calls with excellent phone etiquette, addressing inquiries and providing information about services offered.
- Assist in selling salon products and services, including conducting product demos when necessary.
- Maintain an organized reception area, ensuring it is clean and inviting at all times.
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
- Perform basic math calculations for transactions and maintain accurate records of sales.
- Collaborate with stylists and other team members to ensure smooth salon operations.
- Utilize time management skills to prioritize tasks effectively during busy periods.
Experience
- Previous experience in a customer service role is preferred, ideally within the beauty or wellness industry.
- Strong communication skills with the ability to engage effectively with clients from diverse backgrounds; multilingual or bilingual abilities are a plus.
- Proficiency in organizational skills to manage appointments and client records efficiently.
- Basic math skills necessary for handling transactions accurately.
- A passion for beauty products and services, with an eagerness to learn about new trends in the industry.
Join us as we create a welcoming environment for our clients while delivering exceptional service that keeps them coming back!
Job Types: Full-time, Part-time
Pay: $17.50-$20.00 per hour
Expected hours: 15 - 20 per week
Benefits:
Flexible schedule
On-site parking
Store discount
Education:
Secondary School (preferred)
Experience:
sales: 2 years (preferred)
Customer service: 2 years (required)
Work Location: In person
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