Our client is looking for an experienced, entrepreneurial and progressive leader to drive Salesforce services and client success at one of their most strategic global customers. The Practice Lead will provide thought leadership to our enterprise client, set strategic direction for the Salesforce practitioners on the client site, and generally be accountable for ensuring the overall quality execution of business and technology consulting across all Salesforce engagements.
Responsibilities:
Accountability for the account focused practice, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
Practice Building - Drive overall account growth through a combination of business development, talent management, oversight of delivery work, and thought leadership.
Team & Individual Development - Maximize team performance through an effective team approach that increases productivity and job satisfaction.
Engagement Management - Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
50-80% target utilization at the designated enterprise client account
Responsible for the profitability of all Salesforce.com offerings at the designated enterprise account, with revenue management expectations.
Identifies opportunities for growth and maturation of Salesforce.com offerings
Provides oversight and governance of all sold and managed Salesforce.com projects
Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering
Builds and develops relationships with Salesforce.com and owns joint sales pursuits
Develops case studies and training materials; conducts brown bags and provides guidance for Salesforce.com Practice
Develops and delivers best practices, delivery templates, and point-of-view papers. Creates reusable collateral to be used as sales and delivery accelerators.
Maintains awareness of industry best practices and business levers for cloud offerings and understands how Slalom practice areas interact
Oversees quality assurance of project delivery
Assigns practice area development tasks when resources are between projects
Responsible for PeopleCareer Management and project staffing
Supports recruiting and onboarding of new employees
What You'll Bring
10+ years' experience in a large consulting environment
Deep technical understanding of Salesforce.com with demonstrated understanding of and experience with Salesforce.com architecture and APIs
Active Salesforce.com certifications or ability to achieve relevant certifications upon hire
Exposure to Agile/Scrum and Waterfall methodologies
Expert at project delivery, including all aspects of program management and the SDLC
Expert business development skills
Expert communication (verbal and written)
Expert business operations (e.g., invoicing, SOWs, margins, utilization)
Skilled at managing multiple complex projects at once
Excellent mentoring and leadership skills
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Strong work ethic with the proven ability to excel in a fast-paced, highly innovative environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.