Job Description

Salary plus annual bonus based on meeting sales goals and key metrics


Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

LOCATION:

Remote or Hybrid based in the U.S.A or Canada; must be able to travel to Colorado at least quarterly

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!


Watch a video about the Lighthouse Project to find out more about these efforts!


We are always on the hunt for exciting, team employees passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.


Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement.


Exciting Travel Benefits? Of Course! We are a travel company.

ABOUT THE ROLE

Leadership:


The Sales Manager is responsible for driving growth through strategic planning, team leadership, and thoughtful customer engagement. The role combines traditional sales management with modern digital strategies, data-driven decision-making, and cross-functional collaboration to deliver elevated and exceptional results. This role reports to the Senior Manager, Sales Development in Customer Sales.

Lead and inspire the Outbound call center team with a shared vision, collaborative approach, and a forward-thinking mentality. Adapt to change and contribute to strategic planning for future growth. Contribute to strengthening company and department core values & culture. And foster employee & customer happiness. Drive performance through effective coaching of both Supervisors & Vacation Planners, to exceed sales goals, successful pipeline management, and focus on an exceptional customer experience. Collaborate with leadership to improve processes, drive sales, production and enhance efficiency. Prioritize and manage multiple projects in a fast-paced environment. This role will continue to grow and evolve in supporting Outbound Sales. Additional responsibilities as assigned. Work travel expectations: Expected to work in office in Denver, Colorado at least quarterly: 4-6 times annually.

Staffing:

Lead and develop the Outbound Sales team, comprised of two Supervisors and +/- 25 associates. With a focus on goals and the future, support Supervisors in hiring, coaching, skill development, discipline, and terminations. Guide Supervisors in staffing and recruiting to meet business needs. Analyze team structure and associate capabilities to optimize performance.

Growth Expectations:

Increase passenger deposits/sales. Improve lead qualification and opportunity won percentages. Boost complete sales and upsells. Drive adoption of new performance metrics and CRM capabilities. Partner with training in designing ongoing sales and skill development programs.

System Usage & KPI:

Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc. Ensure sales opportunities (leads, calls, chats, email, text) are worked fully by associates & managed by Supervisors. Maintain CRM pipeline health to support sales goals & identify training needs. Monitor KPI's; sales deposits, lead qualifying %, opportunity won %, call quality, etc. Provide reports to leadership & team. Leverage call quality software to track, qualify, and develop strategies to improve achievement of metrics. Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc.

EDUCATION

The preferred candidate will hold a Bachelor's degree or above in a related field plus three to five years of related experience: or equivalent combination of education and experience.

EXPERIENCE/SKILLS REQUIRED

Strong analytical skills with expertise in data interpretation, reporting, and decision-making. Ability to lead through change and drive technology adoption. 3-5 years in a management role within a multi-channel contact center or outbound sales environment with proven success managing sales teams and leaders. Success exceeding goals & implementing strategies. Passion for leadership development, coaching, and continuous improvement. Proactive, outside of the box forward-thinking, and results-driven mindset. Experience with process improvement and change management methodologies. Proficiency in Microsoft Office, CRM systems, and call center technologies.

EXPERIENCE/SKILLS PREFERRED

Travel industry experience helpful Experience using systems such as MS Dynamics or similar CRM

ABOUT THE DEPARTMENT

The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.