Job Description

Company Overview

Design Home Gift & Paper Inc. is a leading Canadian distributor of home accessories and giftware, selling over 80,000 items to more than 3,000 retailers nationwide. We operate the largest corporate showroom in the Canadian giftware industry and participate in the Toronto Gift Show twice annually.

We are seeking a

hands-on Sales Support Manager

with 5+ years preferably in giftware / consumer goods industry experience,to provide sales reporting and operational support, while also working directly with vendors, reps, and customers to drive account growth and ensure exceptional service.

Responsibilities include, but are not limited to, the items listed below. Additional duties may be assigned as required

Role Overview

This is a

sales-focused, yet highly administrative and operational role

that requires flexibility and the ability to manage a wide range of tasks. The Sales Support Manager will take ownership of daily coordination, vendor and customer support, and reporting functions, while also stepping into field and showroom activities as needed:

Coordinate sales activities and ensure smooth daily operations.

Serve as a

key liaison between vendors, customers, reps, and internal management

.

Provide

customer-facing support

in the field and in showrooms.

Deliver administrative support to National & Regional customers in alignment with company growth targets.

Strategic direction will be directed by the

Design Home Leadership Team

, while this role will focus on the

execution and coordination of vendor, rep, and customer-facing sales support across Canada

.

Key Responsibilities

Weekly / Ongoing

Generate and distribute weekly, monthly, and annual sales reports.

Provide

hands-on sales and administrative support

to reps, vendors, management, and customers.

Coordinate and communicate monthly sales incentive programs.

Maintain sales tools, vendor reports, customer lists, and rep information.

Manage vendor sales reporting, data splits, and follow-up with reps.

Provide proactive sales support to

national & regional key accounts

.

Semi-Annual (Show & Market Weeks)

Assist in showroom preparation, appointment scheduling, and rep coordination.

Support all trade show activities, including

order writing, assisting reps, and handling customer appointments

.

Actively represent the company in the showroom, providing direct

vendor and customer-facing support

.

Assist with preparation and execution of national sales meetings.

Annual

Work with VP of Sales to prepare annual rep budgets and vendor targets.

Prepare year-end sales performance packages and budgets.

Lead annual updates of reporting tools, budgets, and sales forecasts.

Periodic / As Needed

Coordinate onboarding and training for new sales reps, including documentation and samples.

Arrange return and distribution of samples and rep materials.

Participate in vendor training calls, sales review calls, and management meetings.

Gather and compile rep feedback on product lines, inactive customers, and market conditions.

Support rep recruitment and coordination as needed.

Provide

customer-facing sales support

at trade shows, in the field, and in showrooms.

Travel occasionally to U.S. trade shows.

Qualifications

5+ years of experience in

sales support, account management, or sales operations

(giftware/consumer goods industry preferred).

A keen interest in consumer products, merchandising and marketing.

Proven ability to support and grow

national & regional key accounts

.

Strong organizational and analytical skills with strong

Microsoft Excel and MS Office expertise

including a familiarity with

Power BI

an asset.

Experience in B2B and D2C ecommerce and asset

Hands-on, detail-oriented professional comfortable balancing

administrative duties with direct sales support

.

Strong interpersonal and communication skills; able to build strong relationships with vendors, customers, and reps.

Knowledge of Canadian and U.S. sales and distribution dynamics.

Based in the

GTA

, with ability to commute daily to Mississauga office and travel as required.

Job Type: Full-time

Location:

Mississauga, ON L4T 1L2 (preferred)
Work Location: In person