Job Description

At

Gemsys Money Handling Systems Inc

,

('GEMSYS"

)we are recognized as a trusted leader in

innovative cash management solutions

, serving financial institutions, retail businesses, and a wide range of industries that accept cash payments across

North America

. With over three decades of industry expertise, our core strengths lie in delivering

cutting-edge technology

,

exceptional service

, and

tailored automation systems

that enhance operational efficiency and security.

We foster a

collaborative and forward-thinking work environment

where innovation, integrity, and customer focus are at the heart of everything we do. Joining

GEMSYS

means becoming part of a team that is shaping the future of money handling through smart, reliable, and scalable solutions--and where your skills and ideas truly make an impact.

We are currently seeking a

proactive and organized Sales & Service Coordinator

to support the

smooth operation

of our Oakville office. In this role, you will play a vital part in maintaining a clean, well-functioning, and professional workplace that supports the success of our team.

Key Responsibilities:

Greet and support clients in person, via phone and email, providing a professional first point of contact Answer and direct incoming calls to the appropriate team members Log service and sales inquiries into our internal ERP and CRM system Schedule jobs, job follow-ups, and data entry for technicians Support the invoicing process for both service jobs and product orders Process payments and assist in the collection of outstanding accounts Perform inventory checks and manage incoming/outgoing mail and packages Keep the office clean, organized, and stocked with necessary supplies Coordinate with maintenance vendors and cleaning services as needed Support various departments with general administrative tasks and special projects

What You Bring to the Team:

Excellent verbal and written communication skills (English required; French an asset) Strong knowledge of Microsoft Office (Word, Excel, Outlook) High attention to detail and accuracy in data entry and recordkeeping Experience with Sage 300, Technisoft Service Manager and HubSpot, is considered an asset Strong multitasking and organizational abilities A self-starter with the initiative to follow through on tasks independently Professional, dependable, and customer service-oriented

Working Conditions:

Type:

Full-Time (flexible schedule, dependent on business needs)

Hours:

Weekdays, between 8:30 AM - 5:00 PM (shared call coverage)

Environment:

Fast-paced office with regular communication and activity

Why Join GEMSYS?

Be part of an industry leader with 37+ years of innovation Join a team that values your ideas and supports your professional growth Enjoy a dynamic, respectful, and collaborative workplace Competitive salary based on experience Performance bonus program 3 weeks paid vacation to start Comprehensive group benefits package (including health, dental, and vision) Paid sick days Professional development opportunities Supportive team environment and opportunities for growth Help shape the future of secure and efficient cash management solutions

Apply today and take the next step in your career with GEMSYS!

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Tuition reimbursement Vision care Wellness program
Ability to commute/relocate:

Oakville, ON: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (preferred)
Experience:

Administrative: 2 years (required) Customer service: 2 years (required)
Language:

English (required) French (preferred)
Work Location: In person