Job Description

About Sunco Foods Inc.

Sunco Foods Inc. is a fast growing business, specializing in the manufacturing of nut butters and the importing and distribution of raw nuts, dried fruits and seeds. Focusing on consumer trends since 2009, our teams work diligently to provide exceptional products and customer service. We are committed to partnering with our customers to grow their business by providing quality products competitively priced.

Job Overview

We are seeking a detail-oriented and proactive Sales Order Officer to join our dynamic team. This role is responsible for managing customer purchase orders, coordinating shipping and sales documentation, responding to inquiries and sales leads, and ensuring smooth communication across departments. The ideal candidate will thrive in a fast-paced environment and demonstrate strong organizational and communication skills.

Key Responsibilities

Order Management & Customer Communication

Monitor SPS and info email inboxes to promptly retrieve and process customer purchase orders. Review purchase orders against the authorized price list and escalate discrepancies to senior management. Generate sales orders in the ERP system and ensure accurate data entry. Respond to new sales inquiries and issue quotes in accordance with approved pricing. Direct general inquiries to appropriate departments and maintain professional communication with customers.

Shipping Coordination & Documentation

Forward sales orders to the shipping department for pick ticket generation and shipment preparation. Coordinate with transport companies to ensure timely dispatch and delivery. Liaise with the shipping team to confirm accurate picking details and prepare packing slips accordingly. Communicate shipment reference numbers to customers upon dispatch. Collaborate with the Customer Service Manager to resolve any lot discrepancies.

Certificate of Analysis (COA) & Quality Control

Send packing slips to the Quality Control team daily for COA preparation. Ensure COAs are sent to customers on the same day as shipment.

Sales & Export Documentation

Generate invoices based on actual shipment details and update QuickBooks accordingly. Verify product and lot information for accuracy and compliance. Compile and present complete shipment documentation (Customer Order, Sales Order, Packing Slip, Invoice) to management daily. Email finalized shipping documents to customers before end of day. Prepare and submit export customs documentation in a timely manner.

Customer Returns & Credit Notes

Issue credit notes for returned goods upon receipt of the warehouse's incoming report. Attach receiving reports to credit notes and ensure proper system documentation.

Trading Item Fulfillment

Assess inventory levels and initiate purchase orders for trading items as needed. Coordinate with offsite storage facilities to arrange direct shipments to customers.

Reporting & Scheduling

Maintain and update the Sales Order Excel report, categorizing by product type and shipping schedule. Share the report with production planning and senior management daily.

Collections & Reconciliations

Follow up with customers regarding overdue invoices and ensure timely payments. Report any account discrepancies to the Accounts Receivable team for immediate

Additional Duties

Maintain accurate and confidential records of customer data, contracts, and pricing. Set up new customer accounts upon credit approval. Support management with ad hoc reports and inquiries related to the sales process.
Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: In person