Job Description

Who we are:

Ventex Inc. was founded in 1984 and has become Canada's premier louver and damper manufacturer! We operate on a simple philosophy of providing exceptional customer service while supplying top quality products at reasonable prices.

As a growing manufacture, we are seeking a motivated

Bilingual Customer Service Representative

to join our team. Reporting to the VP of Manufacturing, you will be responsible for providing exception customer service in a timely and professional manner to maintain lifelong customers. Serving both internal and external customers in person, online and via telephone. The CSR will be acting as the point of contact for customer inquiries for both the Quebec sales office as well as Ontario. The CSR is responsible for order entry, quoting, bank deposits, and invoicing of orders. The CSR is the first point of contact and support as a brand ambassador and provides positive brand experience to all customers, both internal and external.

What we offer our employees:

Weekly Pay Health, Dental & Life Insurance Benefits Prescription Safety Glasses & Safety Boots Allowance (Annually) Company Events On-Site Parking

Position Title:

Order Entry / Customer Service Support

What a typical day looks like:

Responsible for order entry, pricing, quotes, invoices and tracking of orders; Provide customer support and address customer concerns and inquired to include advising customers of shipping dates or orders ready for pickup; Update ERP with pertinent information regarding orders; Responsible for the scheduling of logistics, to include the administering of the bill of landings, proof of delivery and associated customers documentation; Communicates inventory issues to Customer Service so that solutions can be developed; Conduct transactions such as credit card transactions and scanning invoices to accounts payable; Conduct various clerical duties such as email, filing, faxing and answering the phone; Provide office support and act as back up to reception; Perform other duties as required.

Required Skills:

3-5 years of order entry / customer service support experience; High school diploma, GED, or other equivalent Bilinugal in French

(written/verbal is mandatory)

Strong attention to detail; Excellent communication skills; Advanced skills in Microsoft Office (Word, Excel, PowerPoint); Proven data entry and typing skills; Previous work experience within the mechanical or fabrication industries would be considered an asset; Strong customer service and troubleshooting skills; Excellent time management, problem solving, and listening skills; Able to perform basic calculations, mathematical figures, and familiar with imperial measurement.

Location:

Alliston Ontario

Ventex/Alumavent is committed to providing accommodation in its recruitment process to applicants with disabilities, upon request. If you require accommodations at any time during the recruitment process please let us know and we will work with you to accommodate your needs.

Job Type: Full-time

Pay: $52,000.00-$55,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift
Experience:

Data Entry: 2 years (preferred) Manufacturing: 1 year (preferred) Customer service: 2 years (preferred)
Work Location: In person