Job Description

Job Summary

We are seeking a detail-oriented and organized Order Administrator to join our dynamic team. The ideal candidate will be responsible for managing the order processing system, ensuring accuracy and efficiency in order fulfillment, and addressing any customer inquiries or concerns. This role requires strong communication skills and the ability to work collaboratively with various departments to deliver exceptional service to our customers.

Responsibilities

Process customer orders accurately and efficiently through the order management system. Verify order details, including pricing, quantities, and shipping information. Coordinate with inventory management to ensure product availability and timely delivery. Communicate with customers regarding order status, shipping updates, and any potential issues. Collaborate with production departments to resolve any discrepancies or concerns related to orders. Maintain accurate records of orders, customer interactions, and related documentation. Prepare and process shipping documents with specific online courier service management systems. Assist in the development of process improvements to enhance order processing efficiency.

Requirements

High school diploma or equivalent; additional education in business administration or related field is a plus. Proven experience in order administration or a similar role is preferred. Proficient in using order management software (experience with Sage ERP is a plus) and Microsoft Office Suite (Excel, Word). Strong attention to detail with excellent organizational skills. Ability to communicate effectively both verbally and in writing. Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. A team player who can collaborate effectively across departments while maintaining a customer-focused approach. If you are passionate about providing exceptional service and thrive in a collaborative environment, we invite you to apply for the Order Administrator position.
Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person