Job Description

Job Summary:The Gate 1 Canada Sales Office Manager will establish and manage a call center in Canada, including leading daily operations, recruiting, training, and development, with the goal of delivering a high quality of customer service and satisfaction through the sales of Gate 1 Travels packages in the Canadian market.Responsibilities:

• Work together with Gate 1 in the US to select and establish a physical office location in Canada
• With the support of the US team, coordinate the set-up of the office including the securing of all necessary business licenses, insurance, furniture and technical equipment
• Learn and understand Gate 1s product, goals and business strategies
• Participate in the development of website content adapted for Canadian requirements
• Together with the US Human Resource department, establish salary and benefits requirements
• Understand Gate 1 company policies and adapt to Canadian standards
• Recruit call center sales representatives and coordinate onboarding and training
• Manage the daily operations of Gate 1 Canada
• Lead the reservations sales team to achieve sales goals and performance targets through coaching and performance management
• Research trends and collaborate in the development of regional sales and marketing initiatives
• Maintain knowledge of trends, best practices, talent management, and Canadian employment law
• Prepare periodic reports to US leadership
• Any other tasks required to fulfil the role of Sales Office Manager, Gate 1 Canada

Experience:

• 3+ years of proven experience in sales team management
• 5 + years in sales or a similar role
• Experience in the tourism industry is required\xc2\xb7
• Demonstrated background in sales and team management in the travel industry
• Tour operator experience preferred
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication
• Proficient computer skills
• Excellent interpersonal and negotiation skills
• Excellent time management with a proven ability to meet deadlines
• Goal oriented and able to thrive in demanding situations
• Strong analytical and problem-solving skills
• Excellent mentoring, coaching and people management skills

Job Types: Full-time, PermanentPay: $37,476.53-$79,816.19 per yearBenefits:

• Casual dress

Flexible Language Requirement:

• French not required

Education:

• Secondary School (preferred)

Experience:

• sale team management: 3 years (preferred)
• sales: 5 years (preferred)

Language:

• English (preferred)

Work Location: In person