Job Description

The Storefront Manager is responsible for overseeing the daily operations of the storefront, ensuring a seamless customer experience while maintaining a motivating and positive work environment for the team. This role includes managing customer service issues, adhering to visual merchandising standards, staffing, and inventory control, as well as fostering a culture of performance and accountability among associates.

As a leader in the skincare industry, we are dedicated to providing our customers with top-tier skincare products and exceptional service. The Storefront Manager plays a critical role in creating a welcoming, efficient, and customer-centered store experience.

Qualifications & Skills:

Strong communication and customer service skills, with the ability to engage and resolve customer issues Proven ability to drive sales and meet targets through effective sales strategies Strong leadership and interpersonal skills, with experience motivating and guiding teams to success Ability to train others effectively Product knowledge Visual merchandising Inventory management Strong attention to detail

Responsibilities:

Customer Service & Engagement

Resolve all customer service inquiries effectively Fosters a welcoming atmosphere that encourages customer engagement and repeat business Develop and implement strategies to ensure a first class in-person shopping experience

Team Leadership & Development

Lead by example, fostering a team-oriented culture where employees feel empowered, supported, and motivated to meet sales goals and provide outstanding customer service Recruit, train, and develop new employees, ensuring alignment with store goals and values. Create the monthly schedule and manage staffing issues as needed.

Sales & Strategy

Drive sales growth through effective strategy development, performance tracking, and team coaching, ensuring sales targets are consistently met Attend weekly video calls with the sales lead to discuss sales, team updates and upcoming promotions

Visual Merchandising & Store Presentation

Develop and maintain a visually appealing and on-brand storefront to enhance customer experience Ensure proper inventory rotation and storage standards are met

Inventory Management

Oversee inventory control, ensuring accurate stock levels and timely reordering of materials

Financial Management

Manage daily cash flow, including overseeing cash handling, register accuracy, and preparing deposits

Education and Experience Requirements:

High School Diploma or GED (Bachelor's degree in business, retail management, or a related field is a plus) Minimum 3 years of experience in retail sales, with at least 1 year in a supervisory role (experience in skincare or beauty retail preferred)
To apply please email a copy of your resume and cover letter to kate@omskin.com.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care Store discount Vision care
Work Location: In person