Job Description

Overview: Maintain a cooperative, team attitude in working with supervisors and fellow employees, both within your department and in other departments. Attend and participate in Department Meetings. Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events; primarily to support the event team and office functionality. Responsibilities:

• Book internal RCRC meetings, and small parameter meetings
• Running daily and weekly reports (Events, forecast etc.)
• Delphi System & HMS System
• Assisting Event Managers with Event Planning
  • Menu Cards
  • Pre-con Binders and Welcome Packages
  • Set up the Pre-con prior to client arrival
  • VIP Gift Requests & Card Preparation
  • Breakfast & Parking Vouchers
  • Courier Sending \xe2\x80\x93 Instant (Local) & Purolator
  • Updating BEO\xe2\x80\x99s \xe2\x80\x93 based on signed copies
  • E-rooming List & Rooms Pick-up Status, etc.
  • Contacting & Following up with Event Accounts at Manager\xe2\x80\x99s Absence
  • Managing and actioning ESS system and surveys
• Attending In-house Meetings
• Filing
• Placing Orders as needed
• Processing Invoices & Tracking on Log-sheets
• Attendance Recording & Filing for Events & Coordinators - Sales to be done by the Sales Coordinators
• Taking Minutes for Conference Calls & Weekly Event Meetings
• Answer the phone (Sales or Events) and follow Sales/Event standards
• All other duties as assigned
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.

Qualifications:

• 1-2 years of Sales or Events Coordinator experience
• Delphi cloud based and HMS experience
• High School diploma or equivalent.
• One to two years of applicable on-the-job experience
• Proficient in Microsoft Applications: word, excel, power point, and outlook
• Ability to verbally communicate effectively with guests and co-workers.
• Be able to clearly express oneself verbally in the English Language using good grammar, vocabulary, eye contact and a friendly voice inflection.

This position is to report to work five (5) day per week and if required, may be instructed to work additional time due to any special events that may be occurring at River Cree Resort & Casino.


WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our \xe2\x80\x9cCircle of Service\xe2\x80\x9d program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.