Job Description

Position:

Sales / Customer Service Associate

Location: London Ontario Area

About the Role

W

e are seeking a friendly, professional, and motivated Sales / Customer Service Associate to join our beauty salon team. This role is perfect for someone who loves interacting with people, enjoys a dynamic environment, and wants to be part of a supportive and fashion-forward beauty brand.

Key Responsibilities

As a

Sales & Customer Service Associate

, you'll be the first point of contact for our clients and play an important role in creating a welcoming, professional salon experience. Your responsibilities include:

Greet clients warmly and help them get seated comfortably. Offering beverages or light refreshments during their appointment. Assisting with customer bookings, payments, and answering inquiries. Checking in on clients during services to ensure comfort. Supporting stylists and management by relaying client needs or concerns. Keeping the salon organized and professional (restocking products, folding towels, light cleaning). Helping with small administrative tasks, including handling appointments, messages, and point-of-sale duties. Ensuring clients receive the service and style they expect by communicating effectively with stylists and management. Identifying opportunities to upsell and cross-sell products and services in a friendly, professional manner.

Work Environment

Team-Oriented: You'll work closely with management and stylists while also completing independent tasks. Dynamic & Engaging: Expect a balance of customer-facing responsibilities and light computer-based tasks. Balance of Duties: Roughly 40% computer work (appointments, payments, messages) and 60% salon-floor duties (client support, organization, communication).

Who We're Looking For

Someone warm, approachable, and client-focused. Strong multitasker who can balance computer work with active client support. Reliable and professional, with a passion for beauty and customer service. customer service experience required Prior salon or hospitality experience is a plus

Why Join Us?

You'll be part of a supportive team in a growing beauty brand. We value professionalism, creativity, and teamwork. This is more than just a job; it's an opportunity to build confidence, style, and customer service skills while working in an uplifting salon environment.
Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Benefits:

Flexible schedule
Experience:

sale & customer service: 1 year (required)
Work Location: In person