Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
Are you passionate about making a difference and known for your exceptional communication and interpersonal skills? If so, we have the perfect opportunity for you!
Join us as a Sales and Customer Service Associate working in an in-bound call center. You'll become a trusted advisor, helping Canadians protect what matters most to them.
You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months.
Ready to elevate your career and turn your passion for customer service into an exciting career?
Join our team where the sky's the limit!
Start Date: January 2026
Location: 700 University, Toronto
Work Schedule: 21 hours per week;

• Tuesday: 3pm - 8pm
• Thursday & Friday: 4pm - 8pm
• Saturdays & Stat Holidays : 8am -5pm

The work schedule will include all Saturdays for the first year. After 12 months, you'll have the opportunity to transition to a 5-week rotation
During the first year, working on statutory holidays is required, and you'll be compensated according to labor standards.
During the training phase, you may be asked to come in up to 4 days a week.After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.
What you'll do here:
Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
Analyze individual customer needs, promote and cross-sell personal insurance products and services.
Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.
What you bring:
At least one year of customer service experience required; previous call center experience is preferred
Previous experience in sales and customer loyalty is highly desirable
Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
Tech-savvy abilities, with confidence in navigating various systems.
Ability to multi-task and remain calm under pressure
You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
Bilingualism in English and French is an asset
No Canadian work experience required however must be eligible to work in Canada.
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Skills Required