Job Description

Braids and Wigs is a beauty supply business in London, ON. We are creative and customer-centric.

About the Role

As a

Sales / Customer Service Associate

, you'll be the first point of contact for our clients and play an important role in creating a welcoming, professional salon experience.

Job Responsibilities:

Greeting clients warmly and help them get seated comfortably. Ensuring clients receive the service and style they expect by communicating effectively with stylists and management. Offering beverages or light refreshments during their appointment. Assisting with customer bookings, payments, and answering inquiries. Checking in on clients during services to ensure comfort. Supporting stylists and management by relaying client needs or concerns. Keeping the salon organized and professional (restocking products, folding towels, light cleaning). Helping with small administrative tasks, including handling appointments, messages, and point-of-sale duties. Identifying opportunities to upsell and cross-sell products and services in a friendly, professional manner

Work Environment

Team-Oriented

: You'll work closely with management and stylists while also completing independent tasks.

Dynamic & Engaging

: Expect a balance of customer-facing responsibilities and light computer-based tasks.

Balance of Duties

: Roughly

40% computer work

(appointments, payments, messages) and

60% salon-floor duties

(client support, organization, communication).

Education and Experience Requirements:

High school diploma or GED 1 year of sales / customer support experience desired
Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Application question(s):

How many days a week or hours a week are you available to work?
Work Location: In person