Job Description

Company Description

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Sales Coordinator
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your Sales team at Fairmont Vancouver Airport.

What you will be doing:

Sales Activity

• Consistently offers professional, engaging and friendly service to clients and internal colleagues mostly conducted via phone and email
• Qualifies general inquiries by engaging with potential and existing clients via phone, and directs to appropriate Sales person
• Responds to inquiries from customers in the absence of direct Sales personnel by following direction of another Sales manager
• Conduct on-site inspections in the absence of a Sales Manager
• Ensure prompt and courteous service is extended to both internal and external customers
• Maintains positive relationships will all guests, vendors, colleagues and Global Sales network via all forms of communication
• Has a complete knowledge of hotel\'s services and facilities
• Oversees communication to assigned key local accounts/programs duties

Sales Administration

• Assists with maintenance of account, contact, activity and business details within Opera Sales & Catering according to Fairmont Standards
• Prepares proposals, contracts, client communication letters, expense forms, cheque requests and invoices
• Processes confirmed contracts, updates block details, including billing instructions, credit card information and deposit requests
• Prepare and distribute reports, such as Daily Event List, Deposit Trace List, Watson Labour Report, Group Cutoff Report
• Coordinates site inspection notices and distributes to appropriate staff members
• Assists with restaurant, spa, transportation and room reservations for group VIP\'s and Sales Managers
• Maintains current Sales and promotional literature
• Coordinates the distribution of pertinent information to all pertinent departments within hotel
• Prepares and disseminates month-end reports
• Provides clerical duties as required (typing, filing, etc.) to assigned Sales colleagues
• Attends "stand up" meeting and monthly Sales meeting, takes minutes
• Coordinate amenity distribution
• Serves on a hotel committee as required
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous hotel experience is preferred
• Business and/or Hotel Post Secondary Diploma preferred
• Microsoft Office suite of software literacy required
• Opera Sales & Catering and Opera Property Manager or Opera Cloud experience preferred
• Ability to assume key operator responsibilities for all technological equipment in the office
• Past Sales experience (internal or external) an asset
• Adhere to Fairmont Grooming Guidelines
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• As a condition of employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof of vaccinations prior to start of employment

VISA REQUIREMENT: all applicants must be legally entitled to work in Canada. The hotel is unable to assist candidates with obtaining Canadian work authorization at this time

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Daily staff meal
• Translink Transit Friendly Employer
• 30% subsidy towards your monthly Compass Pass or YVR Parking Pass
• Salary range of $55-58k based on experience

Fairmont