Job Description

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry!

DUTIES / RESPONSIBILITIES:

Assist customers in locating merchandising in store, or on homehardware.com.



Ensure customers are greeted promptly and asked appropriate questions.



Communicate product knowledge to the customer as appropriate.



Assist customers in locating and comparing merchandise.



Assist customers with finding all items needed to complete their project.



Process special orders for non-stock or out of stock items where appropriate.



Record repeat customer requests for product and follow-up when product arrives at the store.



Cross train on other associate positions as required.



Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves, handling cash, etc.



Advise the designated manager of shortages, damaged goods, back-orders etc.



Build special displays and signage for sales, promotions and other special events.



Help unload incoming trucks as required.



Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.



Keep stock in storage area neat, clean, and orderly.



Participate in regular cycle counting, and assist in taking annual inventory counts.



Reorder merchandise according to stores buying procedures.



Attend store meetings, training sessions, etc. as required.



Work on additional duties and assignments as assigned by management.



Work in a safe manner in accordance to provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

QUALIFICATIONS:

Friendly and helpful attitude toward customers.



Excellent communication skills.



Willingness to learn.



Experience with power tools considered an asset.



Ability to work co-operatively in a team atmosphere.



What can we offer you!



Company Benefit Program



Employee Discount



Matched RRSP



Employee family and assistance program



Growth Opportunities