Job Description

As a Studio Sales Associate at LEAGUE, you'll be key in driving sales, enhancing client experiences, and ensuring the smooth operation of our studio. Your role is broken down into three main areas: Sales (60%), Client Experience (30%), and Studio Operations (10%).

This is an excellent role if you have some previous sales experience and are looking to make an entry into the boutique group fitness industry. Since this is a front-facing role, success means being friendly, outgoing, confident in your ability to generate sales, and able to educate our clientele on the amazing things our studio has to offer.

Key Responsibilities:

Sales (60%):

Client Conversion

: Convert trial clients into long-term memberships or packages by understanding their attendance patterns and offering tailored solutions. Emphasize the benefits of purchasing packages and memberships.

Client Retention

: Monitor client usage and proactively suggest package renewals or upgrades. Offer personalized recommendations to retain clients.

Sales Goals

: Meet or exceed sales targets set for each shift. Utilize provided sales lists and report detailed conversation outcomes to management.

Sales Techniques

: Implement strategies for upselling and handling objections. Use training resources to enhance your skills.

Client Experience (30%):

Inclusiveness

: Foster a welcoming and inclusive environment. Support and respect all clients, regardless of their backgrounds or goals.

Client Attentiveness

: Greet clients by name, check them into classes, and engage in personal conversations. Take note of client preferences and attendance history.

LEAGUE Community

: Build and maintain a strong community by getting to know clients, participating in classes, and supporting community events. Answer client questions regarding challenges, promotions, membership/package rules, class offerings, and charity events. Address client concerns with a diplomatic and resolution-focused approach.

Studio Operations (10%):

Opening and Closing

: Follow detailed procedures to open and close the studio efficiently.

Cleaning

: Maintain high cleanliness standards in collaboration with SWEAT volunteers.

Overseeing SWEAT Volunteers

: Supervise volunteers to ensure tasks are completed correctly and on time. Address any issues and report them to the Studio Lead.

Qualifications:

Experience in a sales-driven role, with a track record of exceeding targets, is required. Ability to create a welcoming and inclusive environment is required. Excellent interpersonal and communication skills are required. Ability to work independently and as part of a team. Previous experience within the fitness industry is preferred. Solid understanding of boutique fitness industry offerings is highly valuable. Must be 18+ due to key holder and working alone requirements for this role.

Additional Info:

While we ask you to come with sales experience, we will provide additional sales techniques and client experience training. Must have flexible hours, including early mornings, evenings, weekends, and holidays. We seek individuals who want to be a part of the LEAGUE staff team long-term.
Job Type: Part-time

Pay: $17.00-$18.00 per hour

Benefits:

On-site parking Store discount Wellness program
Education:

Secondary School (preferred)
Experience:

Sales: 3 years (required) Customer service: 3 years (required)
Work Location: In person

Application deadline: 2025-08-25
Expected start date: 2025-09-02