PD International is a Canadian-based company specializing in developing and manufacturing innovative recreational powersports and automotive products. PDI was founded as a company specializing in automotive drivetrain components; however, this has diversified into other powersports segments over the years. PDI currently focuses heavily on developing and manufacturing products for the off-road aftermarket. Over the last few years, the off-road segment of the company has been growing rapidly, as evidenced by continually increasing sales of our leading brands, Demon Powersports and Rugged ATV/UTV components. PDI is a market leader in the ATV and UTV market for heavy-duty performance components under its Demon Powersports brand.
Job Summary:
We seek a highly organized and customer-focused Sales Assistant & Office Administrator to join our team. In this dual-function role, you will be the first point of contact for clients and visitors while ensuring the smooth operation of sales and administrative workflows. You will be key in processing sales orders, managing customer communications, and supporting internal operations and events efficiently and professionally.
Key Responsibilities:
Accurately process daily sales orders, RUSH orders, and back orders, following a structured workflow to support sales pipeline continuity
Maintain and update databases, including sales order statuses, customer records, and related documentation
Respond to customer inquiries across various platforms in a timely and professional manner
Manage high-volume inbound calls and direct them to the appropriate departments
Coordinate travel arrangements and logistics for company events, trade shows, and meetings
Assist in organizing and managing internal and external company events
Welcome and assist customers at the front desk, ensuring a friendly and professional experience
Perform general office and sales administrative duties as needed to support daily operations
Qualifications:
Bachelor's degree preferred or 1-2 years of experience in sales or administrative roles
Strong communication skills--both verbal and written--with excellent customer service abilities
Prior experience in office administration and customer support is essential
Highly organized with strong time management skills and the ability to meet tight deadlines
Proficiency in MS Office (Word, Excel, Outlook), CRM systems, email, and internet navigation
Ability to multitask and manage high call volumes effectively
Energetic, proactive phone demeanour, attentive listening, and strong writing skills with excellent grammar
PD International is committed to fostering an inclusive and accessible environment. We welcome and encourage applications from individuals with diverse backgrounds. Accommodation is available upon request throughout the recruitment process. Please inform your recruiter if you require any accommodation during the interview.
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Benefits:
Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Schedule:
Monday to Friday
Work Location: In person
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