Job Description

Location:

Burnaby, BC - Potential for Hybrid after 3 Months

Employment Type:

Full-time, Benefits after Three Months of Employment

About Us

Canyon Equipment is a small but growing company specializing in rock drilling equipment in North America. We foster a culture of initiative, accountability, and mutual support within a collaborative team. We serve contractors, municipalities, and industrial clients across Canada and the US. Our team values reliability, hands-on problem solving, and great customer relationships.

We're looking for a

Sales and Operations Assistant

to help keep things running smoothly -- supporting both our customers and our day-to-day operations.

Job Summary

The Sales and Operations Assistant will provide essential support to both sales and operations to ensure smooth day-to-day business activities. This role involves assisting with customer communications, order processing, scheduling, inventory coordination, and administrative tasks that contribute to efficient company operations and excellent client service. We are looking for an uber organizer who excels at streamlining systems and keeping things running smoothly!

Key Responsibilities

Sales Support

Prepare and send quotes, sales orders, and invoices for customers. Respond to phone and email inquiries about rock drills, hydraulic attachments, and related equipment. Maintain accurate customer records in our CRM or accounting system (Hubspot, Sage / QuickBooks, etc.). Assist with product information, pricing updates, and follow-up calls on quotes and orders. Coordinate with suppliers to confirm pricing, availability, and lead times. Maintain and update customer records in CRM or sales database. Prepare sales reports, track leads, and monitor sales performance metrics. Respond to customer inquiries via phone and email promptly and professionally.

Operations & Logistics

Track inventory levels for equipment, parts, and consumables. Communicate with freight companies and ensure proper documentation (packing slips, BOLs, etc.). Help coordinate service and repairs for returned or rental equipment.

Administrative & Team Support

Assist with filing, data entry, and maintaining organized digital and paper records. Help prepare product catalogs, spec sheets, and marketing materials. Support general office and warehouse coordination as needed. Contribute to improving operational processes and customer service efficiency.

What We're Looking For

Strong attention to detail and organizational skills Excellent communication and customer service abilities Comfortable juggling multiple tasks in a dynamic environment Eagerness to learn about sales, logistics, and technical products Computer proficiency (CRM, Microsoft Office, QuickBooks or similar) A proactive, reliable team player who isn't afraid to roll up their sleeve
Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off
Language:

English (required)
Work Location: In person