Job Description

Job Summary

This role will serve as a trusted partner for school boards and other clients, focusing on relationship management, client success, and marketing integration. The position blends proactive partner support, product knowledge, proposal development, and contributions to marketing initiatives to ensure long-term client satisfaction and business growth. The individual in this role must prioritize multiple responsibilities to achieve deadlines tied to both the academic and LEARNstyle fiscal calendars.

This role offers an exciting opportunity for a sales-oriented person with a marketing edge to help drive impactful client relationships and fuel the continued growth of LEARNstyle.

Account Management & Partner Support

Maintain high client satisfaction through proactive engagement, problem-solving, and partner success meetings. Develop and nurture strong relationships with partners, acting as a trusted resource through consistent communication and support through the ongoing collaboration with team members across all LEARNstyle units and divisions. Regularly engage with partners to understand their needs, provide tailored solutions, and support their objectives with LEARNstyle's services. Lead and deliver Partner Business Reviews and participate in large group partner meetings (User Groups), including follow-up communications, presentations and tailored reports. Manage quotes, invoicing, and renewals for assigned accounts, including creation and maintenance of renewal trackers with contract terms, pricing, CPI adjustments, and renewal status for SaaS licences. Identify growth opportunities through consultative approaches with a balance of perseverance and respect for partner priorities. Track and forecast account performance and renewal pipelines using CRM tools and reporting dashboards (HubSpot), with skills in auditing deals and metrics to ensure completeness and accountability. Prepare and deliver performance reports, account reviews, and presentations to keep partners informed and engaged.

Product & Market Knowledge

Facilitate service and/or product demonstrations (virtual and in-person) for new and existing clients, with responsibility for follow-ups Indirectly support ongoing client training needs to ensure effective use of tools and modules. Review documentation for partners to align with school board requirements, focusing on clear communication and brand alignment. Stay current on new products, services, industry trends, and competitor activities to ensure relevance and value to clients. Represent LEARNstyle at large group partner meetings (User Groups), conferences, and client-focused events, managing pre- and post-event communications and engagement.

Marketing Content & Integration

Collaborate to ensure consistent client messaging aligned with brand campaigns. Contribute to content strategy by recommending themes that address client questions and highlight success stories. Develop marketing collateral such as brochures, branded slide templates, and website content updates to ensure consistent, professional representation of LEARNstyle. Track and analyze marketing initiatives designed to enhance client engagement and support sales. Manage content updates across platforms and channels to ensure clients are informed about events, updates, and product launches. Monitor engagement metrics and provide insights to improve the effectiveness of campaigns and client communications.

Proposal & Event Contributions

Contribute to RFP submissions, ensuring clarity, brand consistency, and awareness of LEARNstyle's strengths and offerings Build proposal templates and frameworks to streamline responses under tight deadlines for all divisions and units Co-maintain conference and event tools (e.g., contact trackers, follow-up systems) to capture leads and ensure systematic post-event engagement. Support cross-functional collaboration by gathering input from multiple teams and ensuring final outputs meet both internal standards and client expectations.

Operational Tools & Process Improvements

Develop and maintain internal trackers (e.g., maintenance renewals, payment schedules, conference contacts) to improve efficiency, accuracy, and accountability. Proactively identify gaps and implement systems that simplify workflows across account management, finance, and sales. Demonstrate adaptability to last-minute needs by preparing templates, outlines, and resources in advance to ensure quick turnaround.
Job Types: Full-time, Permanent

Pay: $38,500.00-$45,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care Wellness program Work from home
Application question(s):

Are you a Canadian citizen or permanent resident? Where are you located? Do you have a "clean and clear" Criminal Record and Vulnerable Sector Screen?
Education:

Bachelor's Degree (preferred)
Experience:

Marketing: 1 year (preferred) Sales or Account Management: 1 year (preferred)
Language:

English (preferred)
Work Location: Remote