Job Description

Company Overview

LORICA Equipment is a dynamic textile manufacturing company located in Chilliwack, BC. We specialize in designing and producing high-performance apparel and technical equipment tailored for various professional industries. Our dedicated team, composed of former Canadian military and industry professionals, is committed to delivering quality products that not only meet but exceed customer expectations.

Summary

As a Sales and Customer Service Representative, you will play a key role in delivering an exceptional customer experience. You will be the first point of contact for customers, assisting them with inquiries, processing orders, and ensuring they receive accurate and timely information. This is a full-time, in-house position that requires attention to detail, strong communication skills, and a customer-first mindset.

Responsibilities

Respond to customer inquiries via phone and email in a professional and timely manner Build and enter customer orders into our ERP system Provide accurate product information and support customers in selecting the right products Coordinate with production and shipping departments to ensure order fulfillment Maintain up-to-date knowledge of our product lines and services Assist with quotes, returns, and general account management Support the sales team with administrative tasks and customer follow-ups Assist with sales and marketing activities such as product specification development, marketing collateral, and trade show coordination Identify opportunities to improve the customer experience and contribute to internal process improvements

Requirements

Bilingual in English and French is a significant asset Experience in a sales or customer service role, preferably in a manufacturing or B2B environment Strong communication skills--both written and verbal Proficient with email, Microsoft Office, and general computer use Experience with ERP or CRM systems is an asset Ability to manage multiple tasks and priorities effectively Detail-oriented with a strong sense of accountability Interest or background in tactical gear, defence, or protective equipment industries is a plus
This is a full-time position with benefits after three months of employment. We offer competitive wages and a fast-paced collaborative work environment. We are a team of highly motivated professionals who thrive on innovation and our customer's upmost protection and satisfaction.

If interested, please send your resume to hr@loricaequipment.com. Unfortunately, only short-listed applicants will be contacted. We thank you for your interest.

Job Types: Full-time, Permanent

Pay: $46,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

Monday to Friday
Ability to commute/relocate:

Chilliwack, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person