Job Description

Ow , the Glenerin Inn Hotel and Spa uniquely delivers modern resort amenities while preserving old-world charm. Nestled in the picturesque Sawmill Valley, and offering thirty unique guest rooms and suites, the Glenerin Inn is one of the premier wedding venues in Mississauga and is also an ideal location to host private parties, holiday parties, meetings, or corporate events.

We are searching for a Sales & Catering Coordinator to join our Glenerin Inn & Spa team based in Mississauga, ON.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• $17.75 hourly wage
• Comprehensive health and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Employee discounts on select apparel, fitness, and retail partners through our Perks Program
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Coordinates event space inquiries from various sources and works with the catering and sales team to convert all potential events (social, weddings, corporate) into confirmed bookings.
• Interacts with prospective clients to perform a needs analysis for each event and prepares solutions based on available space, capacity, and service requirements.
• Meets with prospective/confirmed clients in person to conduct property tours, provide scripted information on event space details, and present information packages to clients.
• Seeks to overcome any obstacles to bookings with a solution focused method of offering sufficient information and alternative options to clients.
• Coordinates Banquet Event Orders (BEO's) for confirmed events, ensuring detailed accuracy based on client discussions and/or information from the sales and catering managers.
• Coordinates arrangements for any client related third party services, i.e., A/V, chair rentals, pipe, and draping, etc.
• Coordinates BEO related details and arrangements with internal hotel departments.
• Greets in-house event contact on arrival and ensures BEO details are set to client's satisfaction.
• Assists with the accurate completion of any client billing along with the Guest Services Manager.
• Assists with any invoices related to client and/or departmental activities.
• Assist with stock replenishment orders (Amazon, Staples, etc.).
• Coordinates client feedback when necessary to Catering Manager and Sales Manager.
• Follows up with clients and solicits their guest experience, shared with relevant departments.
• Attends team member meetings as required and participates in discussions.
• Works closely with all departments, especially Front Office and Food & Beverage teams.
• Assists in the conversion of the catering and sales department over to Event Pro software.
• Completes all orientation and ongoing training required for position knowledge and success.
• Follows to the P.L.E.A.S.E. service recovery method for handling any guest complaints.
• Follows the Essential Service Standards to maximize the guest's experience.
• Performs all other related duties as assigned.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring

• College diploma or certificate in hospitality management or related.
• Minimum 1-2 years' experience in a hospitality or service industry environment.
• Excellent attention to detail.
• Good working knowledge of MS Office, event planning software.
• Ability to multi-task with pressing priorities.
• Time and task coordination skills
• Demonstrated client focus.
• Excellent organizational skills.
• Good verbal and written communication skills.
• Ability to work flexible hours and shifts on occasion if required.

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

If you're ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.

Our company policy requires all employees be vaccinated against COVID-19.