Responsible for supporting designated Inside Sales Representatives with administrative tasks, including but not limited to, order entry, post-sale customer support, open quote follow up.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work closely with inside sales representatives to support administrative tasks.
Ensures a high degree of customer satisfaction is achieved via prompt task completion and through effective internal and external communication.
Enter orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary.
Meet minimum daily standards for quotes and other sales output expectations.
Interact with all departments within Radwell to effectively meet customer commitments.
Assist in business system database cleanup and ongoing maintenance.
May be modified from time to time. Other duties, tasks and work may be assigned.*
METRICS
Orders Processed / Converted
Number of line items processed
Email transactions
Post sale support activity
Customers follow up processes
Average time to complete tasks
QUALIFICATIONS
Strong computer skills: ability to learn and understand Radwell computer systems to perform job tasks in an automated environment.
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
EDUCATION & EXPERIENCE
High School Diploma or equivalent preferred
Experience in order entry or data processing
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
SALARY RANGE INFORMATION:
The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training.
SALARY RANGE:
EMPLOYEE EVALUATION SUMMARY
Employee will be evaluated on quantitative productivity levels regarding number of sales that result from actions, number of items processed/followed-up and related activity.
The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:
Introductory Review - Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
Monthly Reviews - Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
* Annual Reviews - Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period
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