Job Description

La Grotta Del Formaggio Wholesale is a multigenerational family run company with our primary warehouse located in Vancouver and a secondary in the Greater Toronto Area. We service the country from Coast to Coast - British Columbia to Newfoundland. We distribute fine foods from all over the world to discerning consumers looking for the quality ingredients that will make their meals something truly special. We service independent and chain grocers as well as food service accounts. Position Description: As a Customer Success Representative you will be an integral part of our order entry team, inside sales team, and sales administration team. Helping us to exceed customer\xe2\x80\x99s expectations and navigate the ever changing retail and food service landscape throughout Canada. We are looking for an experienced and passionate person to work with an experienced sales team and a developed customer base. Primary responsibilities include but not limited to: \xc2\xb7 Sales order entry \xc2\xb7 Answer phones and directing customers queries to the appropriate departments \xc2\xb7 Assist Sales Representatives with new customer onboarding \xc2\xb7 Maintaining and managing of product listings, pricing integrity, and promotions within our retail partners\xe2\x80\x99 portals \xc2\xb7 Interface with warehouse on outgoing orders \xc2\xb7 Interface with warehouse on incoming returns \xc2\xb7 Maintain and service house accounts \xc2\xb7 Administrative duties such as filing, data entry, pricing, and listing forms Education and Required Experience: \xc2\xb7 Education: High School diploma with a min 3-5 years of practical work experience \xc2\xb7 Be highly organized and have strong attention to detail \xc2\xb7 Excellent verbal and non-verbal communication skills in English \xc2\xb7 Experience with CRM systems would be an assist \xc2\xb7 Ability to work independently \xc2\xb7 Computer literacy within a MS Office environment with an intermediate proficiency in MS Word and MS Excel Benefits: \xc2\xb7 Dental care \xc2\xb7 Extended health care \xc2\xb7 Vision care \xc2\xb7 Vacation time \xc2\xb7 Warehouse discount Job Type: Full-time Salary: $47,000.00-$52,000.00 per year Benefits:

• Dental care
• Extended health care
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Vancouver, BC