Overview This position functions in accordance with our Company\xe2\x80\x99s core by building effective customer relationships, applying proven sales techniques and product knowledge to maximize recreational vehicle (RV) sales. Sales goals are met by qualifying customer needs and applying the ArrKann Sales Process in moving the customer through the steps in the purchase of an RV. Key Responsibilities Sales- Set and achieve progressive sales goals (volume and gross margins) to get new and repeat clients in ways that generate the income needed for a healthy department and/or Company.
Effectively follow successful sales processes that ensure the customer has an excellent buying experience, including the timely completion of all paperwork
Set and monitor progress toward sales goals in accordance with Company process
Manage/prioritize work to achieve progress toward yearly, monthly, weekly and daily sales goals against key performance indicators
Actively seek, identify, and obtain new prospects in ways that lead to increased sales
Customer relationships- Build and maintain positive customer relationships to strengthen customer loyalty and Company reputation.
Successfully maintain and enhance ongoing customer relationships per Company process through timely follow-up communications that lead to repeat business, including potential and existing customers
Promote teamwork by proactively supporting and working with other employees, departments and/or locations to give the customer a seamless experience
Professional development- Continually improve personal selling capabilities in order to respond to customer needs in a more effective manner.
Continually learn and apply sales skills, strategies and techniques
Develop and maintain a high level of product, market and industry knowledge
Other duties as required Behavioural Indicators
Integrity \xe2\x80\x93 makes decisions aligned with ArrKann\xe2\x80\x99s values, even if it\xe2\x80\x99s the more difficult option
Behavioural indicators:
Will speak up if uncomfortable with a decision
Hospitality \xe2\x80\x93engages guests and colleagues with a friendly demeanor.
Behavioural indicator:
Can be observed following the 6 foot rule
Reliable \xe2\x80\x93 can be counted on to show up and do a good job.
Behavioural indicator:
Consistently is on time for shifts
Produces good work
Team player \xe2\x80\x93 works as part of a team and is always willing to recognize others for their contributions.
Behavioural indicator:
Aid co-workers with tasks, often without being asked
Achiever \xe2\x80\x93motivated to set and achieve goals and feels a strong sense of satisfaction in a job well done.
Behavioural indicator:
Utilizes priorities
Actively seeks to benchmark their performance
Job Target Profiles:
Promoter \xe2\x80\x93 casual, uninhibited, and persuasive extravert with a tendency for informality
Persuader \xe2\x80\x93 risk-taking, socially poised and motivating team builder
Maverick \xe2\x80\x93 innovative \xe2\x80\x9coutside the box\xe2\x80\x9d thinker, who is undaunted by failure
Job Requirements
High school diploma
Eligible for Alberta Motor Vehicle Industry Council (AMVIC) licensing
Previous customer service or sales experience an asset
Goal oriented and achievement driven
Strong verbal and written communication skills
Able to work independently and as part of a team
Moderate computer knowledge and experience
Physical Demands This position requires physical demands including walking, sitting, standing, and climbing stairs.
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