Job Description

Must Haves

Healthcare information systems, PHIPA, leading or being a part of transformation initiatives, Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma) 2 years - Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma) 2 years - Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine - Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation 2 years - Understanding of AODA compliance and ability to design accessible, inclusive visual and written content 1 year Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions

Responsibilities:

The Communications & Visualizations Designer will:

Create professional technical project and user documentation, including systems and operational procedures.

Develop online documentation for internal and external audiences.

Design and maintain visual assets including infographics, architecture maps, flow diagrams, and stakeholder-facing visuals.

Apply Ontario Health's documentation standards, including AODA compliance, branding, and language guidelines.

Collaborate with cross-functional teams (e.g., architects, designers, governance leads) to translate technical concepts into accessible formats.

Support governance and reporting forums by producing briefing decks, summary visuals, and dashboard-style progress updates.

Maintain version control and traceability of documentation using platforms such as SharePoint, Confluence, or Git.

Develop and manage standardized templates for architecture decks, briefing notes, design documents, and stakeholder reports.

Publish documentation on portals and collaboration platforms, ensuring accessibility and consistency.

Communicate effectively with technical and non-technical stakeholders, adapting content for diverse audiences.

Use authoring and illustration tools (e.g., Adobe Creative Suite, Lucidchart, Visio, Figma) to produce high-quality deliverables.

Ensure alignment with health data interoperability standards (e.g., FHIR, SNOMED CT, LOINC) in documentation and visuals.

Creates professional technical project and user documentation, including systems and operational procedures

Desired Skills:

Experience in the creation of technical project and user documentation

Knowledge and experience in developing online documentation

Knowledge and experience with documentation or collaboration platforms (e.g., Azure DevOps, GitHub, ServiceNow Knowledge Base, MadCap Flare)

Knowledge and experience with communications protocols

Experience with Ontario Government standards for documentation

Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation

Excellent verbal and written communication skills; presentation skills; and interpersonal skills

Ability to communicate with cross-functional teams (development, business) and a wide range of audiences

Experience with office automation suites, presentation tools, and at least one authoring package

A team player with a track record for meeting deadlines

Proficiency in English

Knowledge, understanding and experience in publishing documentation on portals and/or websites, and in using collaboration tools

Required Experience / Evaluation Criteria:

Minimum 5 years' experience as a Technical Writer on electronic health-related projects in Canada, preferably in Ontario.: 20 Points Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points Experience working in the health care industry, specifically in health care administration/health care IT.: 20 Points Experience defining governance, principals, policies and procedures and leading business and/or IT transformation initiatives.: 20 Points Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points Experience dealing in a complex multi private/public stakeholder environment.: 10 Points
Job Type: Fixed term contract

Work Location: In person