Job Description

About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.
We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.
What's it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our and live them each day. They're? not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Great products deserve great documentation, and that's where you come in. We're looking for a Senior Technical Writer who can bring clarity, creativity, and technical depth to our content.
You'll partner with Product, UX, Engineering, and customer-facing teams to turn complex ideas into documentation that makes life easier for our users. You'll get lots of variety in this role and will be creating external and internal docs, UI text, and API docs. You'll take the lead on big projects, shape how our docs are structured, and push our standards forward.
If you love exploring new tech, asking the right questions, and aren't afraid to dive into code, you'll fit right in.
We want someone who is:

• Curious: You're not afraid to ask questions. You feel a strong need to understand the full context and technical concepts behind what you're working on.
• Technical: You love technology and have a high technical aptitude. You can easily understand (and aren't intimidated by) complex systems.
• Proactive: You take ownership of your assigned product area. You take the initiative to keep up to date with what we're building and follow up when necessary to unblock yourself and move work forward.
• Passionate: You're fully engaged with your assigned product area. You take a lot of pride in your work and strive for continuous improvements.
• Results-Oriented: You're driven by KPIs. You understand the business problems that you're trying to solve with your documentation and are obsessed with meeting customer needs.
• Empathetic: You advocate for users. You have a deep understanding of their needs and align your approach accordingly.

What you'll be doing:

• Author a wide range of internal- and external-facing technical documentation, including end-user documentation, internal product documentation, architecture diagrams, UI text, and API references.
• Define the vision for documentation architecture, structure, and content, ensuring alignment with customer needs and documentation standards.
• Proactively identify documentation gaps and develop content plans to address them.
• Edit and review technical documentation, including peer reviews of other writers' work.
• Provide input and editorial support for UI copy.
• Create tutorials to guide users.
• Lead team initiatives, such as evolving documentation standards and best practices, and innovating on approaches like documentation as code.

Here's what you need:

• Bachelor's degree in English or similar. A Technical Writing certificate or other technical certificates or diplomas are a significant asset.
• 5+ years of experience writing highly technical documentation.
• Proven experience writing developer-focused content, including API references, conceptual guides, and tutorials.
• Proficiency with authoring tools (e.g., MadCap Flare) and/or DITA for structured documentation.
• Ability to quickly grasp complex technical concepts, with a strong interest in exploring innovative documentation solutions.
• Experience creating API documentation using tools such as Stoplight or ReadMe.
• Working knowledge of HTML, CSS, and JavaScript is an asset.

Why You'll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Bi-weekly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment - learn more here

Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index Everywhere, Index Anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

Skills Required