Job Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton's Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.


If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.


The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.


About the Hotel


The

Westin Toronto Airport

is located near YYZ airport, it features a Westin WORKOUT, heated indoor pool, and dining options like Atmosphere and Crosswind's Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton's Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.


Benefits

Health, Vision, and Dental Coverage Employee Social Events On-Site Parking Deferred Profit-Sharing Plan RRSP Onsite Westin WORKOUT Career Development Discounted Associate Meals Hotel Discounts at

Marriott

Properties worldwide Education Reimbursement

JOB OVERVIEW


Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.


DUTIES AND RESPONSIBILITIES



Delivers and serves food and beverages to hotel guest's room; set up and serves the order in the guest's room according to specifications and standards. Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks. Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests. Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware "roll-ups". Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. May answer room service phones and record orders; utilize up-selling techniques to increase sales. May be required to retrieve trays from guest rooms and hallways within the prescribed period. Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS


Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations


This job requires the ability to perform the following:

Carrying or lifting items weighing up to 50 pounds Moving about the kitchen Handling food objects, products and utensils Bending, stooping, kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisors. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by a local or provincial government agency. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit. May be required to work nights, weekends, and/or holidays.

WORK AREA:

Room Service Station, guest rooms and corridors, service elevators, and all other F&B areas