Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Serveur(euse), Service aux Chambres (nuit)

Le Four Seasons Hotel Montreal est a la recherche d'une personne qui partage notre passion pour l'excellence et cherche a creer une experience memorable pour nos employes et nos invites. Nous


recherchons une personne qui a une solide ethique de travail, un haut niveau d'integrite, un souci de


qualite, une sensibilite culturelle et un sens du service client

A propos de Four Seasons Hotel Montreal

Situe au coeur du Golden Square Mile de Montreal, le Four Seasons Hotel Montreal offre bien plus qu'un simple sejour -- nous proposons une veritable experience de vie luxueuse. De la gastronomie de renommee mondiale au restaurant Marcus a la detente au spa Guerlain, classe cinq etoiles par Forbes, en passant par l'acces exclusif a Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d'elegance, d'hospitalite et de culture.

A propos du role :

Le(la) serveur(se) de nuit - service aux chambres est responsable de prendre, preparer et livrer les commandes alimentaires aux chambres des invites avec courtoisie, efficacite et souci du detail. Il veille a offrir un service personnalise de qualite, en anticipant les besoins des clients et en assurant la precision, la rapidite et la presentation des commandes, tout en maintenant une communication fluide avec la cuisine et les autres departements.

Ce que vous ferez :

Repondre au telephone en utilisant un discours courtois et efficace, et recueillir les renseignements necessaires a la commande de l'invite. Presenter la selection de nourriture et de boissons aux invites en decrivant de maniere interessante et attrayante l'origine, le gout et les methodes de preparation de chaque option. Apporter les commandes de nourriture aux invites dans leur chambre, en prenant soin de repondre aux demandes et besoins particuliers. Verifier les commandes sortant de la cuisine avec la personne responsable de la prise de commandes ou avec le bon de commande. Transmettre les commandes des invites a la cuisine, y compris les demandes et les besoins particuliers, en utilisant le systeme de point de vente de l'hotel et verifier les commandes sortantes avec la commande originale de l'invite. Fermer convenablement les factures des invites, les frais et les pourboires. Anticiper les besoins des invites, evaluer leur satisfaction, offrir des suggestions et repondre rapidement et adequatement aux demandes et aux questions des invites. Coordonner la livraison des commandes en assurant que toutes les demandes sont recues, traitees et commandees a la cuisine, et qu'elles sont livrees rapidement et correctement. Travailler harmonieusement et professionnellement avec les collegues et les superviseurs. Passer en revue les couloirs de l'hotel pour ramasser tous les elements en rapport avec le service aux chambres. Offrir un service au restaurant pour les chambres ou les banquets pendant les periodes achalandees. Faire etat de tous les incidents ou situations inhabituelles au superviseur aussi vite que possible. Effectuer toute autre tache connexe.

Ce que vous contribuez :

1 a 2 ans d'experience au meme poste, idealement dans un hotel de luxe. Bonne competence en communication en francais La connaissance de l'anglais est exigee puisque la personne devra interagir regulierement avec une clientele principalement anglophone. Interet pour le service a la clientele. Bonnes competences interpersonnelles. Ce poste exige de nombreux contacts avec la clientele pour lesquels d'excellentes competences en communication sont necessaires. Capacite de se deplacer et de rester debout pendant de longues periodes. Capacite de porter jusqu'a 13 kg (30 lb). Le candidat ideal possedera egalement une connaissance solide de la nourriture et des vins, portera une attention particuliere aux details et aura la capacite de gerer plusieurs taches a la fois.

Ce que nous offrons :

Couverture maladie complementaire (dentaire, vision, assurance vie, medicaments, etc.) Rabais au restaurant MARCUS et au spa Journees de reconnaissance (employe du mois, anniversaires, annees de service, etc.) Repas offerts sur place (Cafe 1440) Regime de retraite avec contribution de l'employeur Conges payes incluant 2 jours feries flottants par an Programme de formation et de developpement Programme de voyage pour employes incluant des nuitees gratuites dans d'autres etablissements Four Seasons (selon anciennete et disponibilite) Et plus encore !

Horraire et heures

Ceci est un role a temps pleins Disponible pour travailler a n'importe quel quart de travail, y compris le matin, l'apres-midi, le soir et pendant la nuit ;

La liste des taches ci-dessus n'est pas exhaustive et peut evoluer selon les besoins de l'hotel et les situations operationnelles.

Notre organisation est un employeur engage en matiere d'equite et de diversite. Le masculin est

utilise

uniquement pour alleger le

texte.

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In-Room Dining Server (overnight)

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hotel Montreal:

Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay -- we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

The server, In-Room Dining (overnight) is responsible for taking, preparing, and delivering food orders to guest rooms with courtesy, efficiency, and attention to detail. They ensure a high-quality, personalized service by anticipating guest needs, maintaining accuracy, speed, and presentation of orders, and coordinating effectively with the kitchen and other departments.

What you will do:

Answer the phone using courteous and efficient language, and gather all necessary information for the guest's order. Present food and beverage selections to guests in an engaging and appealing manner by describing the origin, taste, and preparation methods of each item. Deliver food orders to guest rooms while ensuring special requests and needs are met with care. Check outgoing orders from the kitchen against the guest's original order or with the person who took the order. Enter guest orders into the hotel's point-of-sale system, including any special requests, and verify outgoing orders for accuracy. Properly close guest checks, including charges and gratuities. Anticipate guest needs, assess satisfaction, offer suggestions, and respond promptly and appropriately to requests or questions. Coordinate timely order delivery to ensure all requests are received, processed, and accurately sent to the kitchen and delivered properly. Work harmoniously and professionally with colleagues and supervisors. Patrol guest hallways to collect trays or items related to In-Room Dining service. Provide service in the restaurant or for banquets during peak periods. Report any incidents or unusual situations to the supervisor as soon as possible. Perform any other related duties as required.

What you bring:

1 - 2 years' experience in the same role, ideally in a luxury hotel environment; Great communication skills in French Knowledge of English is required, as the person in this role will regularly interact with a primarily English-speaking clientele. Strong command of the French and English languages; An affinity for guest service; Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required; Move about facility and stand for long periods of time; The ability to carry up to 30lbs (13kg); The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask;

What we offer:

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.). Discounts at MARCUS Restaurant and the Guerlain Spa. Employee recognition programs (Employee of the Month, anniversary celebrations, etc.). Complimentary meals per shift at Cafe 1440. Employer-contributed retirement plan. Paid vacation plus two additional floating holidays per year. Strong training and development programs. Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability). And more!

Schedule & hours

This is a full-time position Available to work any shift, including morning, afternoon, evening and overnight;

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational

demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.