Job Description

The Risk Compliance Manager is responsible for the implementation, oversight, and continuous improvement of the risk management and incident response framework, in accordance with the Bank of Canada's Retail Payments Act (RPAA). The Manager ensures the identification, assessment, and proactive mitigation of risks that may affect the availability, confidentiality, and integrity of payment services. The Manager also ensures ongoing monitoring of mitigation measures and compliance with regulatory and internal requirements, while maintaining close relationships with key stakeholders.

Your future duties and responsibilities

Design and implement an operational risk management and incident response framework Ensure that internal processes and controls are aligned with the organization's risk appetite Maintain and periodically review the framework to ensure its effectiveness and compliance with standards Ensure that all risk-related policies are developed, reviewed, and approved in accordance with the organization's governance and policy management standards Act as the custodian of all risk management frameworks and policies, managing them throughout their lifecycle, including updates, reviews, and formal approvals Ensure that registration with the Bank of Canada, as a payment service provider, is kept up to date at all times Identify risks and assess their likelihood and impact on the organization Facilitate Risk Self-Assessment (RSA) workshops with key stakeholders Conduct risk assessments during major changes or strategic initiatives Identify, assess, prioritize, and document operational risks associated with retail payment activities Maintain the operational risk register. Act as a risk compliance and fund protection officer with the Bank of Canada.


End-User Fund Protection

Design, implement, and maintain the end-user fund protection framework Implement effective mechanisms to ensure the security and segregation of end-user funds Monitor compliance with internal controls to prevent financial loss, fraud, or processing errors Ensure compliance with the regulatory requirements for fund protection set out in the APD Act Collaborate with internal departments to ensure rigorous monitoring and timely resolution of fund security discrepancies.


Risk Mitigation and Treatment

Develop action plans to address deficiencies and mitigate identified risks Participate in the development of risk mitigation, acceptance, or transfer strategies Support operational teams during specific risk events Escalate critical issues to higher authorities


Tracking, Monitoring, and Reporting

Monitor operational incidents and produce periodic reports on trends, events, and corrective actions Provide key performance indicators (KPIs) and risk indicators (KRIs) to internal stakeholders Prepare incident reports (as required) and the annual report for the Bank of Canada Ensure complete and timely regulatory reporting to the Bank of Canada


Compliance, Awareness, and Training

Ensure compliance with the requirements of the LAAPD, Bank of Canada guidelines, and internal policies. Deploy risk training and awareness initiatives for employees. Establish an organizational culture focused on prevention and proactive risk management.


Business Continuity Management

Coordinate the updating of business continuity plans (BCPs) in the sectors. Oversee resilience and recovery testing to ensure the robustness of continuity mechanisms. Audit and Review Support Actively contribute to internal and external audits related to operational risk management and fund protection. Ensure rigorous follow-up on recommendations made by auditors and regulators. Prepare required documentation and represent the Payroll Services Center during regulatory reviews.


The Risk Compliance Manager may also intervene or carry out any related tasks assigned by their manager.

Required qualifications to be successful in this role

Bachelor's degree in risk management, compliance, finance, or a related field. Minimum seven (7) years of experience in risk management, compliance, or auditing, ideally in finance or payment services. Excellent knowledge of risk management frameworks (e.g., ISO 31000, COSO certification is an asset). Good understanding of the Retail Payments Activities Act (RPAA), the regulations applicable to Payment Service Providers (PSPs) in Canada, and risk management best practices. Excellent written and verbal communication skills, particularly when interacting with regulators (ideally the Bank of Canada). Proficiency in risk assessment and incident management tools. Strong analytical, writing, communication, and complex concepts skills.

-Proficiency in Excel and other reporting tools is required. - Experience in communicating with regulatory bodies preferred.

Fluent French (written and spoken) required. Functional English preferred. Ability to work under pressure in a regulated environment. Strong organizational, planning, and priority management skills. Ability to anticipate risks and propose concrete solutions. Strong autonomy while working effectively in a team with rigor and diplomacy.

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.



Come join our team--one of the largest IT and business consulting services firms in the world.