Job Description

NewRoads Honda, a division of the NewRoads Automotive Group, is hiring a Retention Manager.


This is an excellent opportunity to join a dynamic team with excellent earning potential.


Responsibilities of a Retention Manager include:


Greeting customers and providing them with information regarding vehicles for sale; Conducting test drives of vehicles for sale; Emphasizing product/service features and benefits; Quoting prices, overcoming objections of prospective customers, and preparing sales order forms/reports; Building and fostering a network of referrals to create new opportunities for revenue growth; Ensuring that every vehicle delivery is special for every client; Following up on all leads from all sources; Developing and maintaining ongoing relationships with customers; Building and maintaining ongoing awareness of new products and services, competitor activities, and other research. Answering customer inquiries via email, text, and phone; Review Service Appointment list daily for customer interaction. Develop and implement customer retention strategies to increase repeat business and loyalty. Maintain regular communication with customers (email, phone, text, mailers) to encourage service visits and future purchases. Track and follow up on all customers in the dealership's CRM system. Work closely with the sales and service departments to create smooth customer handoffs. Identify at-risk customers and implement win-back strategies. Develop for management review special offers, loyalty incentives, and customer appreciation programs. Discuss and support dealership staff on customer retention best practices. Provide weekly/monthly reporting on retention performance. Ensure high levels of customer satisfaction throughout the ownership cycle.


What You Offer:


Previous automotive sales experience is a must. OMVIC licence is a must. The ability to work independently and as a part of a team; You are self-motivated, confident, and customer-focused, with strong organizational skills; Exceptional verbal communication and presentation skills; Excellent listening skills; Self-motivated, with high energy and an engaging level of enthusiasm; Valid Drivers License and good driving record; Must have the ability to work evenings and Saturdays as scheduled



What We Provide:


competitive compensation; excellent employee benefits; health & wellness initiatives; RRSP contributions; community involvement activities; exceptional management support; quality work facilities; and opportunities to advance your career in our expanding group.



Why work for us?


NewRoads Honda is supported by the power of The NewRoads Automotive dealer group. With the experience of 50+ years in the automotive business, we are a growing group of 8 dealership locations and one Body Shop located in the northern GTA.


We are proud recipients of the

Canadian AutoWorld Dealership Employer of Choice

Award for all five times we have applied, most recently in

2024

. This award supports the fact that we truly believe our associates are our most valuable asset.


We strive to have:


A vibrant employee culture;


A workplace that invests in individual and team performance;


Customer enthusiasm through transparency and positive interactions;


A company and associates that care for our community;


A workplace where our associates work hard and have fun doing it!


To see what we are up to, check us out on Instagram using our handle newroadsauto or on LinkedIn at NewRoads Automotive Group.


The NewRoads Automotive Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.


This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and stive to provide applicants with clarity regarding each opportunity's nature and purpose.



The NewRoads Automotive Group is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.


We thank all applicants in advance; however, only those considered for an interview will be contacted.