Job Description

Job Summary

We're looking for a

Retail Sales Associate with leadership experience

-- someone who not only excels at customer service but also naturally steps into a leadership role when needed. This role is ideal for someone who's confident on the floor, comfortable in a

fast-paced environment

, and thrives when working with people.

You'll be the go-to support for staff during busy shifts -- especially

Saturdays and other high-traffic days

-- helping to keep things running smoothly while delivering a great customer experience. We're looking for someone who loves connecting with others, enjoys being part of a team, and has a genuine enthusiasm for many of the products we carry.

Whether you've led a team before or are ready to take that next step, this is a great opportunity to grow your skills while doing work you enjoy.

Responsibilities

Deliver exceptional customer service and act as a point of support for staff during shifts Lead and motivate the retail team to meet sales goals and maintain high service standards Foster a positive, team-oriented work environment by being approachable, helpful, and solutions-focused Handle customer inquiries, resolve issues efficiently, and step in for escalated situations when needed Conduct product demonstrations and offer knowledgeable, technical support to customers Implement upselling and cross-selling techniques to maximize sales opportunities Oversee cash handling and ensure accuracy in POS transactions and cashiering practices Maintain merchandising standards to ensure products are attractively and effectively displayed Stay up to date on current promotions, return/exchange policies, and security practices Support daily operations to ensure a smooth and efficient sales floor, especially on weekends and high-traffic days

Requirements

Proven retail sales experience

Previous team lead or supervisory experience

in a retail or customer-facing environment Friendly, approachable, and confident -- with a genuine passion for

customer service

Ability to work in a

fast-paced, team-oriented environment

and adapt to changing priorities Comfortable

leading by example

and being the go-to person for staff and customer needs during shifts Proficient with

POS systems

for accurate cash handling and transaction processing Skilled in

product demonstrations

and explaining features in a customer-friendly way Strong

organizational and time management

skills Familiarity with

merchandising principles

and general retail operations Professional

phone etiquette

and experience handling customer inquiries by phone Previous experience with

upselling or cross-selling

techniques is an asset Must be available to work

weekends

, especially

Saturdays & Holidays

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Expected hours: 30 - 35 per week

Benefits:

Store discount
Experience:

Retail sales: 1 year (required)
Location:

Vancouver, BC V6H 3S2 (required)
Work Location: In person