Job Description

Join our team at WOW! Factor Desserts as a Retail Manager, where you'll lead retail operations at both our Alberta locations as well as our Ontario location, drive sales performance, and create exceptional customer experiences across all our locations. This role oversees day-to-day store operations, supports retail and wholesale initiatives, and plays a key role in team leadership, inventory management, and brand execution. From managing staff and optimizing processes to supporting events and marketing initiatives, this role offers a dynamic mix of leadership and hands-on involvement.

About Us:

WOW! Factor Desserts is a dynamic, forward-thinking food innovation company specializing in Cake, Cheesecake, Specialty and Seasonal baked desserts. Our team thrives on creativity, collaboration, and the pursuit of excellence. Join us as we push the boundaries of flavor and design. Two Locations: Edmonton and Sherwood Park

Key Responsibilities

Lead and manage daily retail operations across both Alberta locations to ensure exceptional customer experiences.

Align our operations in Alberta and Ontario. Requires travel between Alberta sites and some travel to our Ontario location..

Recruit, train, schedule, and coach retail staff to drive performance, engagement, and accountability.

Oversee inventory management using FIFO procedures; monitor stock levels, place orders, and reduce waste.

Ensure stores are clean, organized, visually appealing, and seasonally merchandised to brand standards.

Drive sales growth through goal setting, performance tracking, and execution of promotions and initiatives.

Support wholesale operations by coordinating orders, deliveries, and maintaining relationships with local accounts.

Plan and oversee product preparation and presentation for food shows and events, including staffing and logistics.

Collaborate on marketing initiatives, social media efforts, and in-store promotions to enhance brand visibility.

Provide reporting, administrative support, and insights to senior management on sales, inventory, and operations.

Take on additional duties as needed to support the team and business success.

What Makes You a Great Match?

o Previous experience in retail management, hospitality leadership, or multi-unit operations is preferred.

Strong leadership and communication skills with the ability to motivate and develop a team.

Comfortable using retail systems, POS platforms, inventory tools, and social media channels.

Experience supporting B2B or wholesale relationships is considered an asset.

Organized, proactive, and solutions-focused with a passion for customer experience and food retail.

Competencies

Leadership & Customer Experience:

Proven ability to lead teams in delivering friendly, efficient, and professional customer service.

Operational Excellence:

Strong organizational skills with attention to detail in inventory, merchandising, and compliance.

Flexibility:

Ability to adapt to shifting priorities, schedules, and business needs in a fast-paced environment.

Collaborative Spirit:

A hands-on leader who thrives in cross-functional environments and leads by example.

Reasons You'll Stick Around

Be part of a dynamic, fun, and growing company that loves what it does.

Opportunities for growth, learning, and creativity across retail, wholesale, and marketing.

Work-life balance is valued and encouraged.

Opportunities for professional growth and skill enhancement.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care Life insurance
Work Location: In person