Job Description

Job Summary

Simplified HR Consulting

is recruiting on behalf of a long-established automotive service and tire business in the Niagara region. The company operates a high-volume service location with a busy mix of tire, mechanical, and customer service activity.

We are looking for a

hands-on, high-energy Location Manager

to lead daily operations and support a large frontline team, including technicians, mechanics, and shop staff.

If you thrive in a fast-paced environment, enjoy being on the move, and know how to motivate a team while keeping operations structured and consistent, this could be an excellent fit.

What You'll Do

Lead, coach, and support a diverse frontline team (service writers, tire technicians, mechanics, apprentice, etc.) Maintain a strong, visible presence across the front counter, shop, and service areas Ensure exceptional customer service and a consistent customer experience for all visitors Monitor daily operations closely and stay aware of what's happening throughout the location Address performance issues professionally and ensure staff follow established procedures Delegate tasks effectively and keep staff productive throughout the day Ensure accurate invoicing and paperwork using systems such as Mitchell Support sales targets by ensuring proper estimating, follow-up, and customer communication Oversee scheduling, workflow, and staffing levels to meet business needs Maintain a clean, safe, organized facility and ensure all health & safety guidelines are followed Communicate operational updates, staffing needs, and concerns to senior leadership

What We're Looking For

Required

Minimum 4-5 years of management and supervisory experience in automotive, tire, dealership service, retail operations, logistics, or similar environments Strong leadership presence -- energetic, approachable, consistent, and accountable Experience leading frontline, hourly staff in a busy or high-volume environment Proven ability to coach employees, set expectations, and address performance issues when needed Strong customer service background Able to stay on top of multiple moving parts and maintain awareness across the facility Comfortable with computer systems and software (POS, invoicing, scheduling, etc.) Comfortable in an environment where time is tracked electronically and calls may be recorded

Assets

Experience with Mitchell, Protractor, Payworks, or similar systems Experience supporting service estimating, workflow, or sales processes Background in tire shops, auto service centres, or dealership service Business education or related training

What's Offered

$70,000-$80,000 annual salary Group benefits (company-paid premiums, except LTD portion) after 3 months Registered Pension Plan (with employer contributions) Training at a top-performing location Stable, long-standing business with deep roots in the community

Who Thrives In This Role

You'll excel in this position if you are:

High-energy, visible, and consistently present with your team Able to work effectively with a mixed-experience workforce Firm but fair, and able to hold people accountable respectfully Motivated to improve processes and keep operations running smoothly A natural relationship-builder who frontline staff trust and respond well to
Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking RRSP match
Application question(s):

Have you directly supervised hourly frontline employees such as service writers, technicians, shop staff, or similar roles? Are you comfortable working in a role that requires frequent movement and being actively engaged across the front counter, shop, and service areas? This role requires maintaining structure and consistency. Do you have experience enforcing procedural compliance?
Experience:

auto shop, tire center, or dealership service : 4 years (required) supervisory or managerial (with direct reports): 3 years (required)
Work Location: In person