Job Description

We are currently seeking a Retail Lending Administrator to join our team.


The Retail Lending Administrator is responsible for providing day-to-day administration support for FW retail branches and ensuring retail lending transactions are completed in a timely and accurate manner. This role is the key "gate-keeper" for credit and operational risk ensuring that retail loan applications and due diligence are correct prior to funding and ensuring that the coding information is entered correctly in the banking system. This role is differentiated from a Commercial Lending Administrator based on complexity of work involved, type and size of loans administered.

Here's what would be included as a part of your typical day

Process Control

: Ensures procedures, processes, systems and controls are adhered to and completes efficient processing of transactions while optimizing service delivery and mitigating risk. Ensures all department processes are completed within established quality and service standards.

Retail Loans

: Performs administrative tasks related to setting up and advancing retail loans and prepares required documentation for retail credit and mortgage transactions; verifies registers, renews, discharges and administers all required security and searches. Reviews out of order and watch list, as required; processes draws and verifies funding disbursements; generates loan security; registers and maintains personal property security assignments (PPSA) and other duties, as required. Ensures any deficiencies are detected, tracked, and resolved effectively.

Branch Support

: Provides expertise to internal customers, members, and other parties on the processing requirements and the status of retail lending transactions and product requirements; responds to inquiries from branch staff and resolves or refers related problems including outstanding and incorrectly processed transactions.

Administrative Support:

Performs general office duties including scanning documents, spreadsheet data entry, processing incoming mail and reports, filing and file maintenance, word processing, photocopying and other administrative duties.

Required Skills, Experience & Qualifications

High school diploma required 1+ years retail/customer service experience required Proven ability to work independently and solve problems using common sense and sound judgment Strong attention to detail and a high degree of accuracy Demonstrated effective time management and organization skills with the ability to multi-task Proven effective communication skills both verbal and written Proficient with computer software programs e.g. MS Office Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What's in it for you:

First, we strive to make our team members feel genuinely rewarded. You'll have:


Mental health coverage and resources Customizable health benefits, as well as topped-up parental leave Performance-based compensation, employee banking advantages and group RRSP matching Vacation time and flexible work arrangements to support your lifestyle
We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.


We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back--in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.


By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.


Take the next step in your career as part of our team. Apply for this opportunity!



Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.


We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.


If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement.


Your individuality is welcome here.

About Us

We're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.


Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.