Job Description

Description

Job Function: Marketing
Job Status: Full Time
Job Schedule: Regular
Hiring Leader: Cliff Goncalves

Create awesome experiences for our customers!

Join our team

Our team is looking for a Marketing Manager to help lead and grow our Retail Experience Strategy and Enablement practice. As an experience and enablement leader, you're a seasoned expert in your field. You thrive in ambiguity, are passionate about understanding and championing user needs. You are driven to create thoughtful, useful, and delightful experiences that bring value to people's daily lives.

You're a phenomenal communicator who is at ease presenting and selling your vision to Senior Management and Executive stakeholders, as well as discussing the detailed business, product, and technology required to bring it to life.

Here's the impact you'll make and what we'll accomplish together.

In this role you'll conceptualize, prototype, and iterate on enterprise transformation strategies that influence store design, system implementation, operational processes, and value added services within our TELUS retail ecosystem. You'll serve as the experience strategy lead on multiple projects, set the bar for high quality work, and partnerships at all levels of the business.

Here's how

• Grow the practice of retail experience strategies and programs across key initiatives, framing new product and service opportunities by crafting clear and compelling customer journeys while providing strategic guidance roadmapping and execution
• Lead and oversee the timely delivery of high-quality retail experience strategy deliverables, including discovery plans, user research findings, competitive insights, marketing principles, experience design prototypes, design thinking, strategy presentations, scorecards, and experience roadmaps
• Craft tangible and compelling journeys while eloquently communicating ideas and business rationale in a compelling way to senior leaders, partners, and stakeholders
• Advance the discipline of experience design thinking strategy, expanding your toolbox through new methodologies, and sharing your learnings with cross-functional partners and leadership
• Build and maintain strong, collaborative relationships with business, product, store design, marketing, systems and technology teams to ensure the delivery of industry-leading experiences

Qualifications

You're the missing piece of the puzzle

• A degree or equivalent experience in marketing, design, and business-related discipline (business marketing, industrial design, user-centered design, human-computer interaction, e-commerce, strategic foresight etc)
• 5+ years of proven experience leading business and marketing teams within consumer, technology, media and telecommunications industries
• A passion for business marketing with proven proficiency in technology and industry innovations, consumer trends, and an analytical approach to marketing and product design within large organizations
• Strong communication, collaboration, and facilitation skills, with organizational awareness to build relationships with cross-functional stakeholders
• Ability to effectively communicate complex concepts, gather and distill findings, design and implement solutions that are forward-thinking
• A solid understanding of all creative disciplines (experience strategy, design thinking and process, marketing and interaction design)
• Highly self-motivated, organized and accountable with strong attention to detail
• Versatility and flexibility being comfortable with ambiguity and have the ability to organize and prioritize work in a fast-paced environment
• Skilled at conflict resolution and negotiation, persuading and influencing others to reach a shared understanding and consensus

Skills

• Deep industry knowledge
• Customer journey mapping
• Vendor and program management
• Reporting and analysis
• Strategy and design thinking
• Cross-functional leadership
• Presentation development
• Relationship building

A bit about us

We're a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you're helping us make the future friendly.

We're committed to diversity and equitable access to employment opportunities based on ability--your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS's annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.