Job Description

Work Hard. Have Fun. Grow with Us!!!
If you describe yourself as active, organized, customer obsessed, passionate about making a difference and quality driven with a can-do attitude – and having fun doing it, apply to our Full-Time Assistant Retail Store Manager position at our HUNTSVILLE location so we can meet you!
What You’ll Love About Us:

• Financial Peace of Mind. Wage $18.80/hr. Annual performance bonus of $1000
• The Health Benefits are On Us. Comprehensive group benefits (vision, dental, prescription, travel plans) at no cost to you for single/family monthly premiums.
• Grow with Us. An opportunity for career development in a growing, dynamic Canadian-owned company and an amazing company Culture
• Prepare for the Future. RRSP with a generous company match
• Perks, Perks, Perks! Discount on products sold in our retail stores. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

Small Town Culture Competitive Pay Great Benefits Family-Owned
Yes, you even get FREE ICE CREAM!!!
A Little About Us: For 80+ years, Kawartha Dairy has been proud to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the lakeside community of Bobcaygeon, Ontario, where it was founded, near Peterborough, an hour north of the GTA.
Today Kawartha Dairy operates 10 retail stores and services a wide range of customers, from grocery stores to foodservice establishments and of course, ice cream parlours. The company also provides custom production services to other food companies, using Kawartha’s expertise in the business to produce ice cream and other specialty dairy items to the exact specifications of these firms.
Reflecting the explosive growth in the brand and the business as a whole, Kawartha Dairy has recently constructed a 54,000-square-foot Distribution Centre just south of Bobcaygeon to serve its provincial operations. Investments are also underway to modernize the production plant, our systems and our infrastructure.
As a part of our strong Kawartha Dairy Huntsville Retail team, you are the face of the company as the position involves providing front-end service to personally connect with every customer and provide exceptional customer service. A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases. As an Assistant Store Manager you’ll be responsible for the smooth running of your store, the development of your team and ensuring that every customer leaves with a smile.
Kawartha Dairy is committed to growing our company culture of super-friendly staff, above-and-beyond customer service and of course creating a fabulous collection of ice cream and other products.
We at Kawartha Dairy live by our five values:

• We are Family

• We Enjoy Our Work

• We are Customer Obsessed

• We are Small Town Canada

• We are Proud of Our Quality

What You’ll Do:

• Seamlessly carry on business acting in the capacity of Store Manager during times when the manager is on an extended absence
• Ensure that your team delivers the outstanding Kawartha Dairy experience, while providing the highest level of customer service ensuring that Pride systems and routines are incorporated into the day-to-day operation of the store
• A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases
• Lead by example through educating customers about our products and assisting your crew in their daily tasks as required
• Deliver feedback and coaching on a regular basis to team members, and promote a positive and fun team atmosphere.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
• Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.).
• Oversee day-to-day operations, and delegate effectively to meet daily deadlines
• Closely collaborate with the Store Manager to develop store specific strategies and to implement them
• Assist the store manager to maintain and improve the procedures and personnel practices utilized to maintain store inventory
  • Follow procedures to maintain appropriate inventory levels
  • Follow procedures to maintain the practice of inventory rotation
  • Follow procedures for the purpose of inventory control
  • Analyze result of inventory variances and improve
• Assist the store manager to establish and maintain work schedules to allow for variances in customer ordering
  • Hire, schedule and train all staff in exceptional customer service
  • Develop and supervise staff to achieve high levels of performance and customer service
  • Develop and maintain a positive productive team working environment
  • Supervise staff in the proper practices utilized in the proper preparation and handling of products
  • Administer required documentation in administration of payroll
• Assist the store manager to maintain communications with staff and customers
  • Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
  • Ensure that front of house offerings are prepared with the highest caliber of presentation
  • Provide for monitoring and reporting of personnel practices
  • Conduct performance reviews with all personnel
  • Maintain safe and sanitary conditions for staff and customers
  • Retain a thorough knowledge of company policies and procedures
• Assist the store manager to provide for information and recording of documentation
  • Maintain accurate and timely inventory control and ordering systems
  • Follow and closely monitor proper procedures and policies to maintain effective cash management
  • Ensure cash deposits to bank on a daily basis
• Assist the store manager to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures
  • Follow inspection schedules for equipment and building
  • Provide for inspection and monitoring of processes and procedures

What you Need to Get the Job Done:

• A wonderful smile and great attitude working with a team
• Are positive, friendly and social with customers and team members
• Are mature and reliable with strong communication skills and work ethic
• Have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff
• You are an excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people.
• Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment
• This is a dynamic role that requires multi-tasking with the ability to work independently
• Physical ability to work long hours standing/walking and bending at the waist. Tasks that involve grasping using repetitive hand action and reaching above should height to perform some duties. Ability to lift and/or move objects weighting at least 11.3 kg (25 lbs)

What Will Make Us REALLY Love You:

• 2-3 years’ experience in a team lead role in retail/sales, restaurant business, or customer service
• Food Handler Certification and prior retail experience are an asset
• Commitment to the highest degrees of professionalism and ethical business
  practices
• Record of success in meeting customer needs
• Ability to foster teamwork
• And if you possess all the above then we would also like to have someone who understands and constantly pursues the principles of continuous improvement.
• Lives our Values and wants to join us on our journey

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.