Retail & E Commerce Director
Burnaby, BC, Canada
Job Description
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Company Overview:
We are a trailblazing startup transforming the micro e-mobility landscape with a strong focus on electric bikes and other micro e-vehicles. Our team is driven by a shared passion for sustainable transportation solutions and innovative technologies. We are on a mission to revolutionize urban mobility and reduce our carbon footprint. The Role:
We are seeking a visionary Retail & E-commerce Director to join our leadership team and play a crucial role in our growth trajectory. In this role, you will be responsible for developing and executing a robust retail and e-commerce strategy aimed at achieving ambitious sales and profitability goals. You will lead a dedicated team of sales and customer service professionals, ensuring an exceptional customer experience both online and potentially in physical stores. Key Responsibilities:
We are a trailblazing startup transforming the micro e-mobility landscape with a strong focus on electric bikes and other micro e-vehicles. Our team is driven by a shared passion for sustainable transportation solutions and innovative technologies. We are on a mission to revolutionize urban mobility and reduce our carbon footprint. The Role:
We are seeking a visionary Retail & E-commerce Director to join our leadership team and play a crucial role in our growth trajectory. In this role, you will be responsible for developing and executing a robust retail and e-commerce strategy aimed at achieving ambitious sales and profitability goals. You will lead a dedicated team of sales and customer service professionals, ensuring an exceptional customer experience both online and potentially in physical stores. Key Responsibilities:
- Strategic Leadership: Transform the company\'s vision into actionable annual plans with clear monthly and weekly revenue and profitability targets.
- E-commerce Management: Oversee all aspects of our e-commerce operations, including website optimization, conversion rate optimization (CRO), and overall online performance.
- Omnichannel Development: Develop and implement a seamless customer experience across our e-commerce platform and potential brick-and-mortar store, ensuring a cohesive brand presence.
- Team Leadership: Inspire, mentor, and manage a team of four, fostering a collaborative and high-performing work environment.
- Cross-functional Collaboration: Partner with marketing, product management, supply chain, and finance teams to ensure alignment and smooth operations.
- Marketing & Promotions: Lead marketing, promotional, and advertising strategies and tactics to drive growth and profitability. Oversee the creation and execution of compelling marketing campaigns that elevate our brand and boost sales.
- Customer Centricity: Commit to delivering an outstanding customer experience, focusing on maximizing customer satisfaction and garnering positive feedback.
- Data-Driven Decision Making: Utilize data insights to identify trends, optimize performance, and drive strategic decisions.
- High-Ticket Sales Experience: Leverage your experience in selling high-value products, such as those in the automotive or luxury goods sectors, to drive our sales strategy.
- Minimum of 7 years in a retail and/or e-commerce leadership role.
- Deep understanding of e-commerce best practices, including SEO, CRO, and digital marketing, specially for big ticket and higher price products
- Proven track record in developing and executing data-driven strategies.
- Exceptional communication, interpersonal, and leadership abilities.
- Proven experience in leading marketing, promotional, and advertising initiatives.
- Ability to excel in a fast-paced, startup environment.
- Passion for micro e-mobility and sustainable transportation is a plus.
- Competitive salary and bonus structure ($120k-$150k Base Salary plus Bonus).
- Opportunity to be part of a dynamic and rapidly growing company, with an Employee Share Option Plan.
- Comprehensive benefits package.
- British Columbia (BC)
- Casual dress
- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Monday to Friday
- Weekends as needed
- Commission pay
- Bachelor\'s Degree (preferred)
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Job Detail
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Job IdJD2299533
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBurnaby, BC, Canada
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EducationNot mentioned