Job Description

The Great British Shop is a family-owned British Bakery and Grocery, and we're looking for a

Retail & E-Commerce Coordinator

to help manage both our physical shop and online store. This role is perfect for someone who enjoys working with customers in person while also handling the technical side of online retail.

Key Responsibilities

E-Commerce & Online Shop Duties

Manage the Shopify store

, including product listings, inventory updates, and order processing. Process and fulfil online orders, ensuring timely and accurate shipping. Provide friendly and professional customer support via email and social media. Ensure inventory is

accurately synced

between the retail and online shop. Set up promotions, discounts, and seasonal sales in Shopify. Keep the website up to date and troubleshoot minor issues.

Retail Shop Duties

Provide exceptional customer service to ensure a great shopping experience. Process transactions accurately at the till. Stock shelves and maintain inventory levels. Ensure bakery fridges are well-stocked. Keep the store front clean and tidy. Assist in packing baked goods for retail sale. Accurately pack wholesale orders for delivery, ensuring correct quantities and product quality. Follow specific packaging guidelines for frozen and baked goods. Label and organize products for efficient distribution. Maintain a clean and organized packing area. Collaborate with the team to ensure wholesale orders are completed on time.

Requirements

Shopify experience is required

- ability to manage an online store, update products, and process orders. Strong attention to detail and ability to multitask in a fast-paced environment. Experience in

retail, customer service, or order fulfilment

is an asset. Good organisational skills to keep stock and inventory aligned between online and in-store. Ability to work both independently and as part of a small, friendly team.

What We Offer

A relaxed and supportive work environment. Employee discounts on British foods and baked goods. Competitive pay based on experience. Opportunities for growth within the business. Benefits + dental after 3 months
If you're passionate about retail and e-commerce and love a job where no two days are the same, we'd love to hear from you!

Vision for the Role: Retail & E-Commerce Coordinator

The Retail & E-Commerce Coordinator is more than just a job, it's an opportunity to shape the customer experience both in-store and online. This role is about ownership, creativity, and attention to detail, ensuring that The Great British Shop looks and feels like the best version of itself, both physically and digitally.

Online Shop Vision: Seamless & Engaging

Customer service should match the warmth and efficiency of the shop--quick, responsive, patient, and helpful. Every customer, whether online or in-store, should feel valued.
The online store should be constantly evolving--fresh product listings, engaging descriptions, seasonal updates, and promotions that reflect the personality of the brand.
Marketing should be proactive--engaging social media content, creative campaigns, and a focus on making the shop visible and relevant.
Blogs should be a key part of the strategy, improving SEO and giving customers a reason to keep coming back.

Retail Vision: Aesthetic, Atmosphere & Customer Experience

The shop should always be inviting, organized, and full of life.
Well-stocked, colourful shelves that encourage customers to browse.
Bakery display cases should be full, clean, and visually appealing.
Freezers should always be stocked and tidy, avoiding half-empty or disorganized sections.
The store should be spotless--no dust, no flour, no clutter. Clean floors, counters, and displays make all the difference.
Everything should be customer-focused--from the layout of products to the flow of foot traffic.

Creativity & Ownership

This isn't a "just do what you're told" kind of role, we want someone who takes ownership, has ideas, and makes it their own.
Bring in fresh ideas, whether it's for in-store displays, online campaigns, or fun promotions.

Have fun with it! Experiment, test new strategies, and look for ways to improve.
The best candidate will think like a customer, what catches the eye? What makes a shopping experience memorable?

The Goal

At the end of the day, the person in this role should take pride in the shop, both in-person and online, just as if it were their own business. Every little detail matters, and we want someone who sees the big picture while also caring about the small touches that make a difference.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Extended health care
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Application question(s):

Do you have Shopify experience? Are you able to commute to our Halifax location?
Work Location: In person