Job Description

Who we are

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion \xe2\x80\x95 it\xe2\x80\x99s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, LGBTQ2IA+ communities, women, and people with disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please .

The opportunity

This role supports Heart & Stroke\xe2\x80\x99s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada.

Working from their home-based office in Nova Scotia, PEI or Newfoundland and Labrador (preference will be given to Halifax and area), the Resuscitation Program Manager (RPM) plays a critical role in advancing our relationships and deepening our engagement with a diverse network of instructors, training providers, customers and corporate accounts. They do this by helping us \xe2\x80\x9cOwn the Market\xe2\x80\x9d \xe2\x80\x93 meaning we are both seen as the leader and de facto choice for employers and healthcare providers across the country who are seeking to advance their cardiovascular emergency response programs and acquiring best-in-class training from our network of high-performance accredited instructors.

The Resuscitation Program Manager grows and supports our network of stakeholders (instructors, training providers) and identifies opportunities to advance our programs within the region. They lead engagement with our network and aim to elevate our brand, our programs and the delivery of high quality education in their region through the development and management of our programs, solutions and services. The RPM acts as a credible ambassador and representative of Heart & Stroke, by consistently demonstrating our values.

The RPM upholds our Guidelines by enforcing compliance with our policies and standards and are called on to represent Heart & Stroke at provincial meetings, events, conferences and other activities.

How you will make an impact every day

Knowing our customer and instructor network

• Develops a strong understanding of our customers and instructor networks and nurtures strong relationships with key stakeholders and constituents.
• Engages directly and regularly with top performers in our network in their region and across disciplines and market segments.
• Tracks and develops performance plans to address the poorest performers in their region, across disciplines and market segments.
• Deepens our understanding of our constituents through effective investigation & documentation.
• Assesses client/constituent needs and our ability to meet those needs.

• Using Salesforce CRM, maintains a system for tracking Entrepreneurs, training centres and independent instructors.

Knowing our Programs

• Understands the importance and role of our programs and courses in the marketplace.
• Develops a strong familiarity with our programs and courses through direct experience.
• Describes, in detail, the value proposition of our programs and courses to potential clients.
• Differentiates our offerings from those of competitors.
• Communicates our value proposition and the benefits of our programs to a variety of audiences.
• Contributes to the development and/or implementation of marketing strategies that specifically promote resuscitation and first aid programs.

• Utilizes Resuscitation portal and Salesforce system to evaluate and monitor performance and uses Salesforce to manage interactions.

Understanding the needs of the network, cultivating relationships and nurturing high performers and advisors

• Assembles a group of the most trusted individuals in our network to compile and assimilate their insights, advice and guidance.
• Develop and nurtures relationships with key customer accounts and partners to grow our market share.
• Develops and maintains a provincial network with relevant institutions and professional organizations.
• Keeps up with the latest industry developments, including direct market competitors.
• Understands and is familiar with the offerings of our competitors in each product line.
• Identifies opportunities in target markets for our products and services.
• Prepares status reports on goals and performance.
• Develops strategies, tactics, services and solutions and implements plans to expand national channel-partner (training centre) network, tracks progress.
• Identifies, stewards and advances relationships with the highest performing channel-partners (training centres) and leverages those approaches into solutions to nurture other partners to excellence.

Upholding policies and standards

• Effectively and consistently resolves QA infractions with focus on risk mitigation, positive outcomes and demonstrates strong attention to detail and follow-through.
• Deactivates instructors who are not adhering H&S criteria/licensing agreements.
• Activates a remediation-based, solution-oriented approach to retaining and improving the performance of our instructor network.
• Navigates complex issues to support partners in each segment of our network.
• Shows a bias for action and a sense of urgency to resolve matters and identify solutions.

What you bring

Educational Requirements

• Bachelor\xe2\x80\x99s degree in business, health science or a related field
• An equivalent combination of education and experience will be considered
• Certificate/training in adult education preferred

Experience

• Minimum of 3-5 years\xe2\x80\x99 experience in a sales, small business or business development role, preferably in the first aid / CPR training marketplace
• Heart & Stroke Instructor certification and/or other agency instructional experience an asset
• Experience in marketing and communication would be an asset
• Knowledge of provincial healthcare systems and resuscitation training agencies an asset
• Experience working in the health care field would be an asset

Skills

• Business development
• A professional and exceptional customer first and first call resolution approach.
• Exceptional organizational skills and strong attention to detail.
• Demonstrated high level of initiative and ability to self-direct with minimal supervision.
• Proactive, self-motivated and resourceful.
• Ability to effectively promote opportunities and partnerships.
• Proven ability to relate to and engage diverse groups of people.
• High level of ownership and accountability to goals, teamwork and following best practices.
• Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner.
• Demonstrated working knowledge and skill in the Microsoft Office Suite.
• Experience with Salesforce or other CRM applications.
• Flexible/adaptable, able to work in a fast paced, ever-changing environment; able to effectively manage a demanding schedule and prioritize responsibilities.
• Proficient with remote technology, online and social platforms.
• Knowledge of basic medical terminology and life support equipment, an asset.
• French/English bilingual an asset
• Volunteer management and supervision skills an asset

What we offer

At Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others\xe2\x80\x99 health and well-being.

In addition to a competitive salary, we believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.

Apply now

If you want to join the fight to beat heart disease and stroke, please apply by sending your resume by April 28,2023.

Only those candidates that qualify will be selected for an interview. At this time, all interviews are being conducted via phone and/or video call \xe2\x80\x95 we look forward to \xe2\x80\x9cvirtually\xe2\x80\x9d meeting you!

Accommodation

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.

Please note: Heart & Stroke has a vaccination policy that requires all employees to be fully vaccinated unless they have a valid exemption. You can view our policy .

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