Job Description

Summary

This position is critical for providing superior customer service by properly scheduling and allocating resources to meet or exceed their expectations. Profitability of individual projects is a direct accountability for this role and is a major factor in the overall success of the operation.

Major Duties

Scope and estimate losses in accordance with accepted construction and insurer practices. Prepare emergency work orders as required for field staff. Produce estimates and updates in accordance with customer standards. Review daily mail folder and approve invoices correlated to specific jobs. Communicate with other PMs to ensure major issues are resolved in a team environment. Assist other PMs as required, in order to share technical expertise or resources. Communicate customer expectations to field staff on an ongoing basis. Actively participate in PM meetings. Assist the GM and Owner with staff training and development. Maintain procedures and practices to ensure that workers can carry out safe and healthy work. Ensure that workers comply with the Occupational Health and Safety Act, applicable regulations, and the company's policy and program. Handle and resolve customer issues expeditiously on his/her files or assist with others. Support the administration staff in delivering superior customer service. Available for inclusion in the after hours rotation. Advise the GM or Owner of any variances to our normal processes and procedures. Identify and communicate opportunities for improved service and efficiency.

Experience/Skills/Attributes Required

Knowledge of the Ontario Building Code. Working knowledge of the Health and Safety Code with WHMIS certification. Valid Class G or higher driver's license. IICRC certified or working towards (minimum WRT, ASD, AMRT) an asset. Working knowledge of Xactimate, MS Outlook and MS Word. Superior time management skills with the ability to manage multiple tasks and priorities A passion for customer service and process improvement.
Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Additional pay:

Bonus pay
Benefits:

Extended health care Life insurance RRSP match Vision care
Flexible language requirement:

French not required
Schedule:

Day shift Monday to Friday On call Overtime Weekends as needed
Ability to commute/relocate:

North Bay, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Project management: 1 year (required)
Work Location: In person