Job Description

Food & Beverage Supervisor

Where exceptional guest experiences begin with great service and inspired leadership.

Department:

Food & Beverage - Restaurant

Job Grade Level:

Full Service - Hourly

Reports to:

Assistant Food & Beverage Manager

Overview

At the DoubleTree West Edmonton, we know that dining and beverage service are key to creating memorable guest experiences. Our Food & Beverage Supervisors lead the daily operations of our restaurant, lounge, and in-room dining, ensuring quality service, team engagement, and operational excellence. If you're a motivated leader with a passion for hospitality, this role provides the opportunity to grow your career while making a direct impact on guest satisfaction and business success.

What You'll Do

Supervise daily operations of the restaurant, lounge, and room service. Ensure consistent service standards in line with SilverBirch expectations. Monitor food and beverage preparation and presentation to guarantee quality. Handle guest concerns and complaints promptly, ensuring effective service recovery. Support marketing and sales initiatives to drive revenue growth. Manage inventory levels, ordering, and accurate billing for outlets and functions. Control costs through effective scheduling, budgeting, and expense management. Motivate and reward top-performing associates, fostering a positive and supportive work environment. Recruit, train, and onboard new associates, providing continuous coaching and development. Promote upselling initiatives and incentive programs to maximize sales. Monitor compliance with health, safety, and OH&S standards, ensuring a safe workplace. Actively participate in environmental and sustainability initiatives. Keep the Food & Beverage Manager and Hotel Manager informed of operational matters. Perform additional duties and projects as assigned by leadership.

What You Bring

2-3 years of leadership experience in Food & Beverage within a high-volume operation. Strong leadership, motivational, and training abilities. Proven track record in driving revenue, promotions, and team performance. Excellent customer service and employee relations skills. Previous bartending experience is an asset. Experience with XN POS/POS systems and basic computer applications. Financial planning, forecasting, and scheduling experience. Organized, detail-oriented, and proactive problem solver with strong conflict resolution skills. Flexible availability, including evenings, weekends, and holidays.

Working Conditions

Fast-paced hospitality environment with frequent guest interaction. Standing and walking for extended periods. Occasional lifting of supplies up to 25 lbs. Schedule flexibility required, including evenings, weekends, and holidays.

What We Offer

A collaborative and dynamic team culture. Opportunities for training, career progression, and advancement into Food & Beverage Manager or other leadership roles. Competitive wages and benefits. Employee discounts on hotel stays, dining, and more.

Living Our Values

At SilverBirch Hotels & Resorts, we live by our core values:

Engagement - Quality - Performance - Growth - Integrity

NOTE:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Job Type: Permanent

Pay: $22.40 per hour

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site gym On-site parking Paid time off Store discount Vision care
Application question(s):

Have you worked in a Hotel Restaurant before? Are you available to work morning, afternoon to evening shifts as well as weekends and statutory holidays?
Experience:

Food & Beverage: 2 years (preferred) Supervisory: 1 year (preferred)
Licence/Certification:

Proserve Certification (preferred)
Work Location: In person