Job Description

Down East Hospitality Inc. is a multi-unit restaurant franchise that owns and operates 9 Tim Hortons Restaurants across HRM. We are looking for someone who has at least 3-5 years of Tim Hortons experience at an Assistant Manager or Manager level and has knowledge of the quick service industry, taking pride in supporting the General Manager and Owner in the day-to-day operations of our fast-paced business.

What you'll do

-Responsible for supporting restaurants with daily operations, ensuring smooth workflow and implement procedures to optimize efficiency

-Work with Restaurant Managers to prepare for quarterly REV audits, ensuring Restaurants are remaining compliant and following the standards to achieve exceptional scores

-Focus on our Global Performance Standards (GPS) for each restaurant, assist them with excelling in all categories

-Ensuring food quality, cleanliness, and adherence to safety standards

-Training and motivating staff and supporting the Restaurant Managers with coaching

-Monitoring and improving customer experience, addressing complaints, and ensuring customer satisfaction

-Working and supporting our team to achieve their speed of service goals. Motivating and implementing practices to obtain the targets

-Assist with calling support and troubleshooting when technical issues arise

-Assist with other operational tasks as needed (transferring product between restaurants, dropping deposits off at bank, etc.)

Apply to this job if you:

-Demonstrate a passion for guest service and creating exceptional guest experiences

-Are organized, results-driven and a proven multi-tasker

-Pride yourself on building relationships with guests and teammates

-Have strong operational experience

-Have a working knowledge of health and safety and food standards

-Drivers License and access to your own vehicle

-Legally allowed to work in Canada

-Strong attention to detail and timelines

-Ability to work with confidential and sensitive information

-Ability to work in high pressure environments, while still maintaining a high level or accuracy

-Ability to communicate effectively to multiple people, in varying age groups and ability levels, both in verbal and written communication methods

-A post-secondary education in the Business Management field is an asset, but not required

As part of our team, we offer you:

-Comprehensive medical benefits (health, dental and life insurance)

-Car allowance

-Cell phone reimbursement

-RRSP Package

-Advancement opportunities

-Community Involvement

Salary to be determined based on skills and experience. Plus a competitive bonus program based on performance.

Schedule:

We are looking for someone who is available Monday-Sunday 6am-6pm, although you will not be scheduled those exact hours, we need someone who would be available to work within those hours. You would work 5 days a week, 8 or 9 hour shifts.

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Job Type: Full-time

Benefits:

Company events Dental care Extended health care Life insurance Mileage reimbursement On-site parking RRSP match Store discount Vision care
Work Location: In person