Job Description

Responsable du soutien contractuel/Contract Support Associate

Job ID

244659

Posted

31-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Montreal - Quebec - Canada

Solutions espaces globales (SEG) Local est une firme specialisee en gestion d'installations offrant des services materiels sur mesure.

Nous fournissons directement ces services tout en collaborant avec les meilleurs partenaires pour proposer des solutions personnalisees de gestion d'installations et de projets.

Notre approche se distingue par la responsabilisation de notre equipe, ce qui nous permet d'offrir des services agiles et efficaces.

En plus de nos services principaux, notre plateforme donne acces a nos services specialises : ESG, services-conseils en securite, strategie en milieu de travail et experience en milieu de travail.

A propos du poste :

En tant que responsable du soutien contractuel a CBRE, vous devez offrir un service a la clientele exceptionnel. Vous fournirez un soutien operationnel et financier au responsable de compte et a son equipe, travaillerez sur un compte client et veillerez a ce que les exigences contractuelles soient respectees.

Vos responsabilites :

Repondre aux demandes et preoccupations des clients en offrant un service rapide et de qualite, et assurer les suivis necessaires pour garantir leur satisfaction. Comprendre la portee du contrat client et veiller a ce que toutes les activites soient realisees conformement a celui-ci. Agir comme un champion ou une championne des systemes financiers et operationnels. Proposer des initiatives visant a mettre en place des mesures d'economie afin d'atteindre les objectifs de reduction des couts pour le client et l'entreprise. Coordonner et integrer les fournisseurs pour les travaux planifies et reactifs, et gerer la documentation des sous-traitants. Verifier les factures traitees et s'assurer du bon codage des centres de couts. Gerer le processus de facturation : calcul des marges, emission des factures et transmission aux clients. Collaborer etroitement avec les equipes sur le terrain et le siege social afin d'assurer le traitement exact des devis et des bons de commande. Examiner et approuver les factures d'entretien et de projets conformement aux ententes contractuelles. Veiller a la coherence des livrables financiers et operationnels sur le compte. Repondre aux demandes de renseignements concernant les rapports financiers lies aux comptes clients, aux comptes fournisseurs et aux bons de commande ouverts. Soutenir la preparation des rapports mensuels pour les examens de contrats et d'unites d'affaires. Contribuer au respect des exigences en matiere de sante et securite, notamment par les rapports SSE, et promouvoir un milieu de travail securitaire. Maintenir a jour la documentation QSSE et veiller a son accessibilite dans les systemes de l'entreprise. Recueillir et analyser les donnees afin d'identifier et de resoudre des enjeux complexes et sans precedent. Formuler au besoin des recommandations sur de nouvelles approches. Proposer des ameliorations aux processus existants et des solutions afin d'accroitre l'efficacite de l'equipe.

Cette liste des exigences du poste n'est pas exhaustive; d'autres taches peuvent etre ajoutees.



Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.


In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Contract Support, exceptional customer service is essential. The role will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

What You'll Do:

Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction. Understand the scope of the customer contract and ensure that all work is carried out accordingly. Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works, and manage sub-contractor paperwork. Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders. Deliver monthly reporting support on Contract and Business Unit Reviews. Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required. Recommend enhancements to current procedures and solutions to boost the team's efficiency.

This is not a comprehensive list of job requirements, additional tasks may be included.

Nos exigences :

Les candidats doivent actuellement etre autorises a travailler au Canada sans avoir besoin d'un parrainage de visa, que ce soit maintenant ou a l'avenir.

Des accommodements raisonnables peuvent etre offerts afin de permettre aux personnes souffrant d'un handicap a accomplir leurs taches essentielles.

Diplome d'etudes secondaires ou diplome d'education generale et 3 a 4 annees d'experience pertinente.

Comprehension approfondie d'une serie de processus, de procedures, de systemes et de concepts dans le cadre de sa propre fonction.

Capacite a evaluer et a communiquer un contenu inhabituel ou complexe de maniere concise et logique.

Connaissance avancee des logiciels de la suite Microsoft Office, notamment Word, Excel, Outlook, PowerPoint, etc.

Competences organisationnelles avancees et esprit de curiosite.

Niveau de numeratie avance.

Capacite a effectuer de simples equations, notamment des pourcentages, des rabais et des majorations.

Pourquoi CBRE?

En vous joignant a CBRE, vous integrez le chef de file mondial des services immobiliers commerciaux et de l'investissement qui aide les entreprises et les personnes a prosperer.

Nous sommes des professionnelles et professionnels dynamiques, axes sur la resolution de problemes et tournes vers l'avenir, qui generent un impact significatif.

Notre culture collaborative repose sur des valeurs fondamentales : respect, integrite, service et excellence. Nous accordons une grande importance a la diversite des perspectives, des parcours et des competences de chacun et chacune.

A CBRE, vous avez la possibilite de tracer votre propre voie et de realiser votre potentiel.

Nous accueillons tous les candidats.

Divulgation relative a l'utilisation de l'IA par le candidat

Nous accordons une grande importance aux interactions humaines afin de comprendre l'experience, les competences et les aspirations propres a chaque candidat.

Nous n'utilisons pas d'outils d'intelligence artificielle (IA) pour prendre nos decisions d'embauche, et nous demandons aux candidats de signaler toute utilisation de l'IA dans le cadre du processus de candidature et d'entretien.

What You'll Need:

Applicants must be authorized to work in Canada without the need for visa sponsorship now or in the future.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED with 3-4 years of job-related experience.

A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.

Advanced knowledge of Microsoft Office products. including Word, Excel, Outlook, PowerPoint etc.

Organizational skills with an advanced inquisitive mindset.

Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values -- respect, integrity, service and excellence -- and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity Statement:

CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more