Job Description

:

Responsable de la Prestation des Services ERP


English job description follows

Vous avez une experience d'administrateur ERP, vous avez travaille [dans un environnement numerique] et vous souhaitez evoluer et developper de nouvelles competences? Ce poste est pour vous !


Le programme d'avions commerciaux A220 recherche son Responsable de la Prestation des Services ERP pour rejoindre notre equipe Centre d' Excellence ERP basee a Mirabel (Quebec, Canada), ou vous dirigerez la maintenance et l'amelioration de l'environnement ERP pour l'ensemble du domaine Numerique.


Vous ferez partie de l'equipe Centre D'Excellence ERP chargee de garantir la gouvernance et la strategie de l'ERP, tout en assurant le support et la maintenance operationnels, et en menant les efforts d'innovation et d'amelioration continue.


L'organisation de l'equipe est etablie de maniere a promouvoir la collaboration transversale de maniere autonome, en se soutenant mutuellement et en apprenant collectivement.


Votre role en tant que

Responsable de la Prestation des Services ERP

sera d'assurer la fiabilite, la durabilite et la coherence technique de nos environnements SAP. Les taches principales consistent a gerer le deploiement reussi de nouveaux services numeriques pour une utilisation operationnelle, et a fournir un soutien technique et une expertise aux projets.

Votre environnement de travail:

Le siege du programme d'avions commerciaux A220 est situe a Mirabel, dans la region metropolitaine de Montreal, a deux pas de la ville dynamique de Montreal. Reputee pour son environnement paisible et sur, la region offre une grande qualite de vie aux jeunes professionnels ou aux professionnels experimentes, ainsi qu'aux familles, en equilibrant parfaitement les opportunites de carriere et les activites de plein air, ce qui en fait un endroit vraiment special ou il fait bon vivre.

Parce que nous prenons soin de vous :

Avantages financiers

Salaire attractif, bonus annuel, regime d'assurances collectives, regime de retraite et regime d'achat d'actions.

Equilibre vie privee / professionnelle

Une politique de travail hybride (selon les besoins operationnels), une cafeteria sur site, une politique de conges tres concurrentielle.

Bien-etre / sante

Programme d'Aide aux Employe.e.s (PAE), programme de rabais, service medical sur site, acces a un service de navette publique entre Laval (station de metro Montmorency) et Mirabel, et une application de covoiturage.

Developpement individuel

des opportunites d'evolution et des possibilites de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre acces pour developper votre employabilite, certifications, programmes de developpement accelere, mobilite nationale et internationale).
Chez Airbus, nous vous aidons a travailler, a vous connecter et a collaborer plus facilement et de maniere plus flexible. Partout ou cela est possible, nous favorisons la flexibilite dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos defis:

Gestion des services et des externes : Gerer et gouverner de maniere autonome la performance de tous les tiers intervenants pour la maintenance, en assurant une stricte adhesion aux accords de niveau de service (SLA) et en tenant les partenaires responsables de l'amelioration continue de la qualite des services; Vision strategique et appropriation de la feuille de route : Definir et defendre la feuille de route et la vision a long terme de la plateforme ERP, en fournissant des conseils d'architecture technique aux equipes de projet et en menant des initiatives pour optimiser le cout total operationne; Leadership des projets majeurs et des mises a niveau : Diriger la planification technique et l'execution de toutes les mises a niveau majeures de la plateforme ERP, en gerant les ressources, les risques techniques et l'alignement des parties prenantes pour assurer une livraison reussie et dans les delais; Fiabilite du systeme et gestion du cycle de vie : Assurer la fiabilite et la coherence globales des paysages ERP en gerant l'ensemble du cycle de vie technique (par exemple, Kernel/Support Packages, mises a jour SO/BD), la mise en oeuvre de la securite et la planification de la capacite; Controle de la performance et de la gouvernance : Etablir, appliquer et maintenir des normes de gouvernance de la performance ainsi qu'une surveillance et des alertes proactives pour controler l'utilisation du systeme, assurer l'adherence a la performance et attenuer rapidement les problemes decoulant des programmes ou des taches; Incidents et amelioration continue : Gerer l'ensemble du cycle de vie de la gestion des incidents, y compris l'analyse approfondie des causes profondes (RCA) et l'elaboration de plans d'amelioration associes pour maintenir la coherence et la securite du systeme; Alignement et standardisation : Synchroniser activement avec le Centre d'Excellence (CoE) de l'entreprise pour garantir que les operations du systeme, les procedures de maintenance, les normes techniques et les cadres de gouvernance sont constamment alignes avec l'ensemble des plateformes du groupe; Expertise technique et evaluation : Servir d'expert technique interne principal pour tous les projets, evaluer les nouvelles technologies, definir les strategies de rafraichissement du systeme et prendre en charge la livraison de toutes les activites en attente de la plateforme.

Votre profil:

Diplome de Master en Technologies de l'Information (ou equivalent en combinaison d'etudes et d'experience); Au moins dix (10) ans dans un role SAP Basis; Expertise en Administration SAP Basis : Experience approfondie et demontree dans des projets techniques SAP complexes et des operations Basis. Cela inclut la maitrise des transactions de surveillance du systeme et une connaissance approfondie des procedures du Systeme de Gestion des Transports (TMS) pour le deploiement et la maintenance; Comprehension de la Plateforme SAP : Familiarite solide avec les technologies SAP cles telles que ABAP, SAP HANA, UI5, Fiori et Solution Manager, necessaire pour la gestion de l'integrite du systeme et la planification des futures mises a jour; Leadership en Gestion de Projet : Capacite averee a mener des projets de mise a jour technique de maniere autonome , en gerant la complexite et les multiples interfaces; Maitrise de la Methodologie : Experience de travail dans des cadres de gestion de projet Agile, en particulier dans des environnements d'equipe larges, transnationaux et multifonctionnels; Communication avec les Parties Prenantes : Bonnes competences en communication et en presentation requises pour assurer une liaison efficace avec les ressources techniques, les utilisateurs finaux, les collaborateurs internes et la direction executive; Adaptabilite et comprehension des systemes : Une approche proactive et curieuse pour l'apprentissage de nouvelles technologies. Une experience avec d'autres systemes ou technologies d'entreprise non-SAP est un avantage; Comprehension fonctionnelle SAP : Une connaissance pratique des modules SAP cles (par exemple, PM, QM, MM, EWM, PP, SD) est un atout.
Ce poste peut impliquer des deplacements professionnels (dans le monde entier).


Deplacements requis : Deplacements occasionnels au Canada et Etats-Unis et a l'etranger


Deplacements requis : <5% de deplacements nationaux et internationaux.


Possibilite d'astreinte pendant les week-ends et/ou les periodes de vacances.


Ce travail necessite une prise de conscience liee a tous les risques potentiels de conformite et a un engagement a agir avec integrite, ces valeurs sont le fondement du succes, de la reputation et de la croissance durable de l'entreprise.


Vous ne semblez pas correspondre a 100%? Pas d'inquietude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux a vos competences et aspirations.


Donnez une nouvelle dimension a votre carriere en soumettant votre candidature en ligne maintenant !


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Do you have ERP basis experience, have you worked in Digital activity and would you like to progress and develop new skills? Then this job is for you!


The A220 commercial aircraft Programme is looking for an ERP Service Delivery Lead to join our Digital ERP Center of Excellence team based in Mirabel (Quebec, Canada), where you [will lead the maintenance and enhancement of the ERP environment across the entire Digital domain].


You will be part of the ERP Center of Excellence (CoE) team responsible for guaranteeing the ERP's governance and strategy, while also providing operational support and maintenance, and leading efforts in innovation and continuous improvement.


The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.


Your role as

ERP Service Delivery Leader

will be to maintain the reliability and technical health of our SAP environments. Key tasks involve managing the successful deployment of new Digital services into operational use, and provide technical support and expertise to projects.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

Financial rewards:

Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

Work / Life Balance:

A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

Wellbeing/Health:

Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

Individual development:

Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

Service Delivery and Third-Party Management: Autonomously manage and govern the performance of all maintenance third-party, ensuring strict adherence to Service Level Agreements (SLAs) and holding partners accountable for continuous service quality improvements; Strategic Vision and Roadmap Ownership: Define and champion the long-term ERP platform roadmap and vision, providing expert technical architecture guidance to project teams and leading initiatives to optimize Total Cost of Ownership; Major Project and Upgrade Leadership: Lead the technical planning and execution of all major ERP platform upgrades, managing resources, technical risk, and stakeholder alignment to ensure successful, on-time delivery; System Reliability and Lifecycle Management : Ensure the overall reliability and consistency of the ERP landscapes by owning the full technical lifecycle management (e.g., Kernel/Support Packages, OS/DB updates), security implementation, and capacity planning; Performance and Governance Control: Establish, enforce, and maintain Performance Governance standards and proactive monitoring and alerting to control system usage, ensuring performance adherence and quickly mitigating issues stemming from programs or jobs; Incident and Continuous Improvement: Own the full Incident Management lifecycle, including deep Root Cause Analysis (RCA) and developing associated improvement plans to maintain system health and security; Global Alignment and Standardization: Actively synchronize with the corporate Center of Excellence (CoE) to ensure system operations, maintenance procedures, technical standards, and governance frameworks are consistently aligned across the global landscape; Technical Expertise and Evaluation: Serve as the primary internal technical expert for all projects, evaluating new technologies, defining system refresh strategies, and owning the delivery of the platform's overall backlog activities.

Your boarding pass:

Master Degree in Information Technology or equivalent combination of education and experience; At least 10 years is a SAP basis role; SAP Basis Administration expertise: Demonstrated deep experience in complex SAP technical projects and Basis operations. This includes mastery of system monitoring transactions and comprehensive knowledge of Transport Management System (TMS) procedures for deployment and maintenance; SAP Platform Acumen: Strong familiarity with key SAP technologies such as ABAP, SAP HANA, UI5, Fiori, and Solution Manager, necessary for managing system integrity and planning future upgrades; Project Management Leadership: Proven ability to drive technical upgrade projects autonomously, managing complexity and multiple interfaces; Methodology Proficiency: Experience operating within Agile project management frameworks, particularly in large, transnational, and multifunctional team environments; Stakeholder Communication: Good communication and presentation skills required to effectively liaise with technical contractors, end-users, peer stakeholders, and executive management; Adaptability and System Acumen: A proactive and inquisitive approach to learning new technologies. Experience with other non-SAP enterprise systems or technologies is a distinct advantage; SAP Functional Understanding : A working knowledge of key SAP modules (e.g., PM, QM, MM, EWM, PP, SD) is a plus.
This role may involve some travels for business (worldwide).


Travel Required: Occasional travel within Canada and USA & Overseas


Travel Required: <5% Domestic and International.


Possible on-call duties during week-ends and/or holiday seasons.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.


Take your career to a new level and apply online now!


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Digital
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.


Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .


At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.