Job Description

TD Description
Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a broad range of financial services through inbound and outbound telephone calls, and digital channels. Grow, learn and lead; beyond your day-to-day work, you can count on support, professional development and encouragement to build an exciting career at TD.

It starts when you and your team members pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness and satisfaction with the bank. Every single day, you get to:

• Provide customers with the best solutions and offer expert guidance on how TD's digital assets can help them meet their financial needs.
• Act as the first point of contact for raised issues; using good judgment and understanding of policy/process risk while analyzing all possible options for our customers/partners.
• Deliver exceptional service and support for moderate to highly complex problems related to financial products and services with an aim to provide accurate solutions the first time.
• Gather and analyze data to identify and solve complex problems, raise as required
• Perform a range of work assignments that requires subject matter expertise in technical processes and procedures gained through job related training and experience.
• Stay up-to-date on our business' financial offerings, emerging trends and all bank/industry codes of conduct.
• Assign and monitor daily workflow for your team by supporting business objectives and targets and managing daily touch points as necessary.
• Recommend opportunities to improve productivity, effectiveness and operational efficiency.
• Always be 'one step ahead of the game' by identifying areas of risk and by quickly assessing when heightened review of any issue or concern is necessary.
• Provide training, mentoring and/or guidance to others as required, while promoting team effectiveness and a positive/diverse work environment.

Make your mark. Bring your whole self to work and have fun! This is your opportunity to impact the future of banking in areas and ways you've never imagined!
Job Requirements
For this role, we specifically require:

• College Diploma or Undergraduate Degree and over 2 years of relevant experience.

Your relevant skillset and knowledge will also get our attention. Show us that you:

• Advanced knowledge of the business unit / operational functions as well as regulatory issues/ requirements for the region supported
• Possess strong computer and multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Are passionate, engaging and have a drive to consistently and compassionately deliver extraordinary customer experience.

Additional Information
Overnight Shift options available at Markham Site
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Contact Centre
Job Category - Primary
Call Center
Job Category(s)
Call Center
Hours
37.5
Business Line
Corporate
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
Ontario
City (Primary)
London
Work Location
3500 Steeles Avenue East Building 1, 43 Champlain Street (477 Paul St.) Corporate, 7250 Mile End, City Centre Tower B - 380 Wellington Street
ProvState 2
Ontario
City(s) 2
Markham
ProvState 3
Quebec
City(s) 3
Montreal
ProvState 4
New Brunswick
City(s) 4
Dieppe
Job Expires
23-Aug-2022