Job Description

Competition # : 38410

Department: Service Nova Scotia and Internal Services

Location: Flexible

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b4/19/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia and Internal Services\xe2\x80\x99 vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click .

About Our Opportunity

We have an exciting opportunity for a Residential Tenancy Officer 1 (RTO 1) who will work with a team of professionals to deliver Residential Tenancy services and Condominium Dispute services on behalf of Service Nova Scotia and Internal Services.

Primary Accountabilities

As a Residential Tenancy Officer 1, you report to the Senior Residential Tenancy Officer (RTO 3) and work with a team of RTO 2s, with responsibility for providing quality service and support to internal staff/partners as well as external clients in various aspects of the Residential Tenancy program\xe2\x80\x99s coordination, administration. Responsibilities include answering escalated public questions, interpreting and/or communicating information related the Acts, Regulations, policies and processes for these programs, and providing related operational and administrative functional support to other program staff. In addition, you manage and maintain your own caseload of residential tenancies application files, receiving and reviewing cases, confirming/collecting required documentation, corresponding with clients and related parties, and enforcing provisions of the Residential Tenancies Act, all while exercising a high-level of independent decision making and judgment in your role. Applying a balanced, common-sense approach to problem solving and dispute resolution is also a key element of this position.

Qualifications and Experience

To be successful in this position, you hold a bachelor\xe2\x80\x99s degree and a minimum of 3 years of related experience in delivering services to clients through administration, mediation and adjudication. An equivalent combination of education and experience will be considered.

In addition, you have:

• Knowledge of the policies, processes and the governing Acts and Regulations for the Residential Tenancy and Condominium Dispute programs;
• General knowledge of the rules of natural justice and legal terminology;
• Research techniques, financial analysis and decision/report writing as it relates to mediation and dispute resolution services.
• The ability to distill complex and sometimes ambiguous information into concise findings of fact;
• Effective interpersonal and communication skills, including the ability to share information concisely and to listen effectively;
• Well-developed interviewing skills to deal effectively with clients on sensitive matters;
• The ability to create, store and manage electronic files on local and network drives using software and scanning hardware;
• Proficiency in various computer applications such as Word, Excel, Outlook, Teams and Adobe

The following are considered assets: Working knowledge of court procedures and civil procedure rules to conduct fair hearings and provide proper weight to evidence presented and proficiency in case management software.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offering and eligibility criteria.

Working Conditions

The location for this position is flexible, within the province of Nova Scotia.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.
• Department specific flexible working schedules.

Pay Grade: PR 10

Salary Range: $2,251.48 - $2,746.69 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia