Job Description

Job Summary

The Residential Property Manager plays a crucial role in overseeing the daily operations of residential properties. to enhance tenant relationships.

Residential PROPERTY Manager with LEASING FOCUS

OVERVIEW

As Property Manager, you will be responsible not only for leasing suites, but for creating a special place where people want to live, through exceptional customer service, and tenant programming and engagement.

This is a hybrid position initially including two properties, however working out of our downtown office.

This role requires a strong background in property management, exceptional customer service skills, and the ability to negotiate effectively with potential tenants.

This position requires the ability to work flexible hours, including evenings, weekends, to accommodate the needs of our business.

Key Responsibilities

:

Duties, including, but not limited to the following:

Manage the leasing process from start to finish including marketing available units, conducting property tours, and facilitating the leasing and move in processes ensuring a positive experience for prospective tenants.

Actively engage the community through planning tenant activities and programing in the amenity areas

Property reputation management, ensuring high level of tenant satisfaction, resulting in long term tenants, and reducing turnover.

Management of all aspects of the marketing, promotion and advertising program for the property including all advertising, print materials, web advertising, signage, social media platforms, and website.

Assist with the residential leasing budget and strategic planning for the residential component to ensure optimal performance.

Oversee the operations on a property management level

Conduct data entry tasks related to tenant applications, lease agreements, and other administrative functions.

Develop strong rapport with residents through effective communication and excellent people skills.

Maintain all forms and tenant manuals.

Assist in dynamic rental rate setting through supply and demand monitoring.

Stay ahead of the market's pulse by conducting monthly visits to competitors' properties and completing comprehensive competitor surveys.

Complete necessary paperwork such as traffic reports and vacancy reports for strategic planning

Qualifications and Experience:

Experience with advertising including print media and all forms of social media.

Experience in apartment management and leasing, including progression in roles and responsibilities.

Expert level in Yardi Rent Cafe.

- RECA Licence

Experience in managing multifamily properties

Familiar with Salto access system.

Event planning considered an asset.

Proficient in Microsoft Office, including Outlook, Excel, and PowerPoint; and CRM software for managing contacts.

Exceptional customer service skills and an initiative-taking, ambitious attitude.

Above-average computer literacy and ability to adapt quickly to new software.

Knowledge of Acts, Laws, and Legislation related to residential property management.

Proficient administrative skills acquired in an office setting.

Requirements:

Excellent negotiation skills with the ability to close deals effectively.

Exceptional customer service skills, with a focus on building lasting relationships.

Proficient phone etiquette and communication skills to engage with potential tenants professionally.

Strong aptitude for sales and customer service.

Excellent time management and prioritization skills.

Exceptional analytical, written, and verbal communication

High degree of professionalism and exceptional customer service philosophy.

Highly organized, results-oriented, and able to work in a multi-functional team environment.

Job Type: Full-time

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person