Job Description

Salary: The salary range for this position is CAD $59.56/Hr. - CAD $85.62/Hr.
Summary:

Providence Health Care is hiring a Resident Care Manager for one of our long-term care facilities at Mount Saint Joseph Hospital, a 60-resident home.

At Providence, our long-term care homes attract compassionate individuals who are committed to transforming seniors' care. We offer a supportive environment that fosters teamwork, career development, and personal growth. Guided by our Home for Us model, we prioritize emotional connection, promote resident autonomy, and create a true sense of home for those we serve.

In this role, you will:

Provide leadership and supervision to interdisciplinary staff, including Clinical Nurse Leaders and Unit Supervisors Collaborate with a Physician Leader to ensure effective and efficient care delivery Promote integrated care across the continuum, working with internal teams and external partners Drive quality improvement, staff development, and resource optimization strategies Contribute to strategic planning and operational alignment within the Program-Based Care Model

If you're passionate about leading high-performing teams and improving care delivery, we'd love to hear from you.
What You Bring:
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Qualifications

Master's degree in a related health profession Minimum of five (5) years of experience at the middle management level in a medium to large health care organization An equivalent combination of education and experience may be considered
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Competencies

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The Resident Care Manager demonstrates the following core competencies that drive organizational success:

Leadership

Defines a vision and facilitates, guides, and mentors individuals and teams while fostering cohesiveness, motivation, and effectiveness.

Communication

Communicates clearly and effectively, both verbally and in writing, ensuring messages are tailored and understood by diverse audiences.

Resource Management

Manages human, financial, capital, and information resources effectively to achieve organizational goals.

Conceptual Skills

Analyzes complex situations and problems to identify practical and strategic solutions while considering systems-level implications.

Public/Community Focus

Remains responsive to the needs of patients, families, and community stakeholders; builds partnerships and fosters positive external relations.

Results Management

Sets clear goals and action plans for self and others to ensure measurable results are achieved.

Systems Thinking

Understands the interconnections within and across health care systems and integrates this awareness into decision-making.

Team Focus

Values diverse team perspectives, navigates conflicts constructively, and builds alignment toward shared goals.

Time Management

Prioritizes tasks and delegates responsibilities effectively to optimize personal and team efficiency.

Mastery of Change

Embraces innovation and change, and champions the implementation of new initiatives within the team.

Quality Improvement

Actively identifies opportunities to improve work systems and ensures the delivery of high-quality, person-centered care.


What We Offer:

Mount Saint Joseph Hospital (MSJ) is a long-term care facility that is part of a network of six long-term care homes and one assisted living residence operated by Providence across the Lower Mainland. These homes provide 24-hour nursing care, along with medical and personal support to meet the social, recreational, and daily living needs of seniors. Staff work 8-hour shifts to ensure consistent, compassionate care.

A competitive salary:

The salary range for this position is $59.56/Hr. - $85.62/Hr. depending on experience

Inclusive Culture:

We respect the diversity, dignity, and interdependence of all individuals. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Comprehensive Benefits:

We offer a comprehensive health benefits package, including dental, vision, and life insurance, as well as a pension plan

Your Day-to-Day Responsibilities

Provide leadership and guidance to interdisciplinary team members, including Clinical Nurse Leaders (CNLs), Unit Supervisors, and other nursing leaders, to ensure resident- and family-centered care is delivered within a coordinated care model. Collaborate with the Physician Operations Leader to manage and plan efficient care delivery aligned with PHC's mission, vision, and strategic goals. Lead or support quality improvement and risk management initiatives by engaging staff in problem-solving, implementing standards, and analyzing data and variances. Partner with internal and community stakeholders to ensure timely care, effective discharge planning, and management of complaints, risks, and incidents. Maintain clear and consistent two-way communication within the team to ensure understanding of organizational updates and their impact on care delivery. Serve as the liaison between care units and corporate/support services to address frontline needs and identify operational solutions. Collaborate with physician partners on operating and capital budget development, monitor productivity and variances, and manage timekeeping and overtime approvals. Work with Human Resources to develop and implement staff recruitment and retention strategies aligned with clinical program goals. Support staff development through onboarding, clinical orientation, and education in accordance with hospital standards and procedures. Plan, implement, and evaluate staffing schedules and vacation rotations to ensure adequate coverage and meet resident care needs. Participate in organizational leadership activities such as labor relations, collective bargaining preparation, strike contingency planning, and 24-hour managerial call duties. Promote a culture of continuous learning, team development, and service improvement within interdisciplinary teams. In collaboration with Practice Leaders and Advanced Practice Nurses: + Ensure care practices meet clinical and corporate standards.
+ Determine appropriate staffing mix and performance expectations; provide coaching and support.
+ Conduct joint performance appraisals and support student fieldwork opportunities, including onboarding and feedback.
+ Foster evidence-based practice and ongoing professional development.
Perform other related duties as assigned.

Who We Are:

Providence Health Care

is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.
From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. We acknowledge that Providence Health Care & the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the x?m??kw?y??m (Musqueam), Skwxwu7mesh (Squamish), and S?l?ilw?ta?/Selilwitulh (Tsleil-Waututh) Nations.